Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Additional Information
Generic
Open To Work

Amy Pier

Mechanicsville,USA

Work Preference

Job Search Status

Open to work
Desired start date: 2 weeks notice

Desired Job Title

Patient Care Coordinator/Insurance SpecialistFront Desk Receptionist/Office AssistantAccounts Receivable ClerkAccounts Payable ClerkBilling Specialist

Work Type

Full Time

Location Preference

RemoteOn-Site
Location: Mechanicsville, USA, US
Open to relocation: No

Salary Range

45000/yr - 200000/yr

Summary

Dynamic and organized professional recognized for leveraging a positive attitude and exceptional communication skills to cultivate successful relationships. Exhibits meticulous attention to detail with a proven track record in collections, consistently achieving outstanding results. Excels at multi-tasking in fast-paced environments, driving projects forward with confidence and efficiency. Committed to delivering excellence through proactive problem-solving and strategic planning.

Overview

2024
2024
years of professional experience

Work History

Medical Billing Specialist and Pt Care Coordinator

Ashcake Family Physicians
Mechanicsville, VA
  • Executed billing tasks, including invoice generation and payment tracking, to enhance revenue collection efficiency.
  • Conducted thorough verification of demographic and insurance details to facilitate prompt payment processing.
  • Conducted thorough checks and posted daily credit card and cash transactions to client accounts while consistently verifying information integrity.
  • Executed daily reconciliation of payments to ensure accuracy and compliance with financial protocols.
  • Managed account transfer and credit processes to maintain financial integrity and support operational efficiency.
  • Analyzed and resolved issues related to delayed claims re-filing to ensure timely appeal submissions.
  • Executed proactive collection strategies through targeted calls and written correspondence.
  • Analyzed account issues and worked alongside office manager to implement strategic solutions.
  • Managed payment plan setups and performed write-offs to enhance financial accuracy and compliance.
  • Collaborated with office manager and owner to assess accounts for external agency referral and establish dismissal status.
  • Addressed client inquiries with urgency and professionalism to facilitate timely payment processing.
  • Cultivated strong relationships with clients and families by providing outstanding service rooted in active listening, kindness, empathy, and respect.
  • Managed scheduling, documentation, and follow-up processes to optimize patient care pathways.
  • Oversaw patient reception and verification of demographic and insurance details. Facilitated smooth onboarding process for new patients. Enhanced patient experience through attentive service and support.
  • Facilitated effective communication by routing incoming calls to designated individuals and transmitting accurate messages to the clinical team.
  • Organized appointment scheduling based on defined parameters to optimize operational efficiency.

Broker Service Representative

BCForward/Anthem
10.2022 - 03.2023
  • Provide excellent customer support in a direct call center
  • Utilize proficient cross-referencing capabilities through multiple systems for research
  • Efficiently provide one call resolution for a vast amount of inquiries
  • Resolve conflict during initial interaction
  • Collaborate with other departments to resolve business outside my purview
  • Efficiently follow issues through to completion
  • Effectively communicate, use active listening and ask probative questions for call control and efficiency
  • Follow reinstatement, SEP and OE guidelines to resolve lapsed policies
  • Research billing and accept payments
  • Update member information
  • Research policies, EOC’S, and providers to achieve the best outcome for members
  • Follow all HIPAA guidelines to protect broker and member
  • Information Achievement’s
  • Used:
  • Solution Central
  • Sales Force
  • WDE phone system
  • IE3
  • Reflection/Mainframe (DOS)
  • Wellpoint
  • Payment Tool
  • Cosmo
  • Doculivery
  • BPM
  • Maintain an organized and efficient work area
  • Use active listening and critical thinking skills to resolve conflict
  • TemporaryRemote Employee
  • **Conducted thorough reviews of member accounts to identify billing discrepancies and rectify issues promptly.**

Patient Care Coordinator/Insurance Specialist

Family Health Center of Sierra Vista
Sierra Vista, AZ
10.2008 - 06.2011
  • Use multi-line phone system to set patient appointments for multiple providers
  • Prioritize patient appointments according to their chief complaint
  • Document all patient communication in their electronic chart
  • Forward urgent patient needs to the correct clinician
  • Verify benefits, determine co-pays and patient balances prior to appointments
  • Collect any fees due at check-in
  • Update patients chart with all insurance information and communication

Front Desk Receptionist/Office Assistant

Foot and Ankle Specialists of VA (FASV)
Richmond, VA
03.2003 - 05.2008
  • Organized and coordinated appointment scheduling via electronic systems, focusing on patient needs and addressing urgent cases as required.
  • Analyzed call priorities and relayed pertinent notes to ensure timely responses.
  • Validated insurance benefits and copayment details to ensure accurate billing.
  • Facilitated fee collection at check-in to ensure seamless guest experience.
  • Managed surgery scheduling for outpatient procedures to facilitate efficient operations and patient care.
  • Executed precise scanning and data entry to maintain up-to-date EHR records.
  • Secured prior authorization from insurance provider for essential patient equipment.
  • Informed patients of order arrivals and coordinated follow-up appointment scheduling.
  • Optimized office efficiency through meticulous management of appointment scheduling and calendar coordination.

Accounts Payable Analyst

Heilig-Myers Furniture
Richmond, VA
05.1993 - 09.1996
  • Managed review and processing of vendor invoices to ensure financial accuracy and compliance.
  • Executed verification of invoices to ensure accuracy, proper authorization, and supporting documentation.
  • Requested additional documentation as needed while analyzing inventory discrepancies to support accurate payment transactions.
  • Conducted comprehensive matching of invoices and purchase orders with receiving reports to maintain financial integrity.
  • Ensured vendor master records remained precise and up to date to support procurement operations.
  • Addressed vendor inquiries regarding invoice status, payment timing, and discrepancies.
  • Adhere to internal accounting policies, approval limits, and segregation of duties
  • Facilitated compliance with internal audit standards to uphold organizational integrity.
  • Engaged with corporate and bank executives to enhance payment processes and maximize discount efficiency.
  • Maintained accurate records and detailed audit trails to support financial integrity of accounts payable processes

Education

General Studies - High school or equivalent

Clover Hill High School
06-1989

Skills

  • Office administration expertise
  • Adept at using digital applications
  • Skilled in Microsoft Office tools
  • Thorough documentation analysis
  • Focus on client satisfaction
  • Collections management
  • Accounts payable management
  • Skilled in multitasking
  • Accounts receivable management
  • Attention to detail

Timeline

Broker Service Representative

BCForward/Anthem
10.2022 - 03.2023

Patient Care Coordinator/Insurance Specialist

Family Health Center of Sierra Vista
10.2008 - 06.2011

Front Desk Receptionist/Office Assistant

Foot and Ankle Specialists of VA (FASV)
03.2003 - 05.2008

Accounts Payable Analyst

Heilig-Myers Furniture
05.1993 - 09.1996

Medical Billing Specialist and Pt Care Coordinator

Ashcake Family Physicians

General Studies - High school or equivalent

Clover Hill High School

Additional Information

Authorized to work in the US for any employer

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Amy Pier