Michael Nelson
Davenport
Summary
I am seeking employment with a company where I can grow professionally and personally. I seek opportunities at challenging tasks to use my skill set to meet and surpass goals. I want to excel through hard work and dedication with hopes to advance and grow while I establish a career for myself as well as contribute to the success of the company.
Overview
10
10
years of professional experience
Work History
Vacation Specialist
NDM Hospitality
06.2023 - Current
- Assist guests courteously and professionally over the phone, handling booking and management of reservations for multiple properties
- Provide comprehensive information about property amenities and nearby attractions to enhance guests' experience and satisfaction
- Collaborate closely with various departments such as front desk and housekeeping to accommodate guests' desired amenities and requests efficiently
- Monitor call volume and duration to ensure timely assistance for all guests, maintaining high service standards and guest satisfaction
Assistant Store Manager
T-Mobile
03.2021 - 06.2023
- Meet and surpass sales goals
- Train and lead employees on procedures and Sales tactics while ensuring the staff and myself are always current on promotions
- Weekly inventory counts
- Cash till handling, fulfill change orders and deposits
- Create schedules and metric goal charts using Microsoft Office programs
- Communicate and work consistently with other management and locations to ensure district goals are met.
Data Entry & Transportation Planner
KIK Custom Products
01.2018 - 11.2020
- Schedule pickup and delivery appointments for trucking companies using email via Microsoft outlook
- Communicate information between customer companies, trucking carriers and warehouses
- Resolve issues and disputes between said parties.
Quality Assurance, Warehouse Clerical (Seasonal)
Best Buy Distribution
11.2016 - 01.2018
- Receive return items from Home Delivery routes and log them back into the warehouse’s digital inventory system and physical paperwork with the correct status
- Audit 20-30 delivery routes for the next day of 30-50 items ensuring the correct customer info on shipping label, correct item and that the product is in satisfactory condition based on the customer’s order
- Weekly Cycle counts counting isles containing hundreds of units to ensure warehouse inventory levels are correct and properly communicated.
IOS Technical support Phone Advisor
Apple Care (Kelly Services) work from home
10.2014 - 02.2016
- Provide solutions for various Apple tech device and account issues while creating a positive and friendly customer experience every time
- Logging specific details and correct status into customer issue tracker while keeping the conversation flowing and searching solutions in the database if needed
- Keeping current on frequently released software and device updates while exceeding metrics including call volume per hour, 90% or higher positive customer surveys at all times, Screen sharing goal and Low Hold times.
Education
Diploma -
Ridge Community High School
Davenport, FL01.2012
Skills
- Exceptional communication
- Organizational abilities
- Sales proficiency
- Logistics support
- Customer Service
- Teamwork and Collaboration
- Microsoft Office
- Data Entry
Timeline
Vacation Specialist
NDM Hospitality
06.2023 - Current
Assistant Store Manager
T-Mobile
03.2021 - 06.2023
Data Entry & Transportation Planner
KIK Custom Products
01.2018 - 11.2020
Quality Assurance, Warehouse Clerical (Seasonal)
Best Buy Distribution
11.2016 - 01.2018
IOS Technical support Phone Advisor
Apple Care (Kelly Services) work from home
10.2014 - 02.2016
Diploma -
Ridge Community High School
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