Summary
Overview
Work History
Education
Skills
Software
Timeline
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Gussie Saunders

Wilmington,NC

Summary

Adept at orchestrating memorable vacations, I leveraged my sales proficiency and exceptional communication skills at Twiddy & Company Realtors to elevate customer satisfaction and retention. My strategic use of marketing knowledge and travel arrangements expertise resulted in significant market share growth, showcasing my ability to meet and exceed employer and client expectations.

Overview

13
13
years of professional experience

Work History

Vacation Specialist

Twiddy & Company Realtors
05.2017 - Current
  • Arranged travel accommodations for groups, couples, executives, and special needs clients.
  • Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Updated and maintained customer databases to increase customer retention.
  • Followed up with customers to increase customer service with travel plans.
  • Administered customer surveys to measure satisfaction with services and better understand desires and expectations.
  • Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
  • Recommended travel insurance plans to customers to reduce uncertainty and risk of financial loss.
  • Created promotional materials to increase visibility and attract larger market share.
  • Implemented automated office systems, optimizing client, and data communications as well as records management.

Retail Sales Associate

Whalebone Surf Shop
01.2012 - 12.2014
  • Helped customers complete purchases, locate items, and join reward programs.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Answered questions about store policies and addressed customer concerns.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Education

Bachelor of Arts - English Language And Literature

East Carolina University
Greenville, NC
05-2019

Skills

  • Organizational abilities
  • Sales proficiency
  • Language proficiency
  • Cultural Awareness
  • Exceptional communication
  • Marketing knowledge
  • Administrative tasks
  • Travel Arrangements
  • Travel insurance
  • Company guidelines and procedures
  • Company Branding
  • Reservations Management
  • Social Media

Software

Salesforce

RNS

Timeline

Vacation Specialist

Twiddy & Company Realtors
05.2017 - Current

Retail Sales Associate

Whalebone Surf Shop
01.2012 - 12.2014

Bachelor of Arts - English Language And Literature

East Carolina University

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Gussie Saunders