Amanda Hernandez
West Palm Beach
Summary
Experienced customer service and banking professional with cash handling, administrative, and behavioral health experience. Bilingual in English and Spanish with excellent communication, organization, and problem-solving skills.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Registered Behavior Technician (RBT)
Margo Behavior Inc.
10.2022 - 06.2026
- Provided one-on-one ABA therapy for children.
- Implemented treatment plans under BCBA supervision.
- Collected session data and communicated progress with families.
- Implemented individualized treatment plans to improve client behavioral outcomes.
- Collaborated with multidisciplinary teams to develop and adjust intervention strategies.
- Developed and maintained positive relationships with clients, promoting trust and engagement in therapy sessions.
Associate Banker
JPMorgan Chase
08.2021 - 08.2022
- Provided excellent customer service.
- Processed banking transactions accurately.
- Assisted customers with everyday banking needs while following banking regulations.
- Facilitated client account management and transactions, ensuring compliance with banking regulations.
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Maintained accurate records of all transactions, keeping track of daily activities for auditing purposes.
- Balanced teller drawers and ATM cash.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Intake Coordinator
Concepts in Eldercare
03.2021 - 07.2021
- Managed admissions and insurance verification.
- Scheduled patient visits.
- Coordinated intake processes for new clients, ensuring thorough documentation and compliance with regulatory standards.
- Developed and maintained relationships with healthcare providers to streamline referral processes and improve service delivery.
Teller
Guardians Credit Union
10.2019 - 03.2021
- Balanced cash drawer.
- Processed deposits, withdrawals, and transfers.
- Verified checks and maintained compliance.
- Processed member transactions efficiently, ensuring accuracy and compliance with credit union policies.
- Delivered exceptional customer service, addressing inquiries and resolving issues promptly to enhance member satisfaction.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
Cashier
Publix
04.2018 - 09.2019
- Handled cash transactions.
- Provided excellent customer service.
- Assisted customers with inquiries, enhancing shopping experience.
- Managed cash drawer, ensuring accurate financial reporting.
- Resolved customer complaints promptly, maintaining high satisfaction levels.
- Greeted customers entering store and responded promptly to customer needs.
Education
High School Diploma -
Forest Hill High School
03.2016
Skills
- Customer Service
- Cash Handling
- Banking Operations
- Computer Skills
- Bilingual (English & Spanish)
- Documentation
- Attention to Detail
- Teamwork
- Excellent time management skills
- Cash handling and management
Certification
Registered Behavior Technician (RBT) 40-Hour Certification – Verbal Behavior Institute (February 2021)
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Registered Behavior Technician (RBT)
Margo Behavior Inc.
10.2022 - 06.2026
Associate Banker
JPMorgan Chase
08.2021 - 08.2022
Intake Coordinator
Concepts in Eldercare
03.2021 - 07.2021
Teller
Guardians Credit Union
10.2019 - 03.2021
Cashier
Publix
04.2018 - 09.2019
High School Diploma -
Forest Hill High School