Amanda Hicks
Huntsville,AR
Summary
Experienced Pharmacy Technician knowledgeable in all facets of pharmacy operations, eager to bring talent and expertise to any workplace. Successful in quickly and accurately filling prescription orders and building relationships with customers for sustained business growth and customer retention. Team-oriented and dedicated to collaboratively delivering exceptional customer service. Practiced in multi-tasking with heavy workloads under high pressure situations.
Overview
15
15
years of professional experience
Work History
Lead Pharmacy Technician
Economy Drug
Huntsville, AR
08.2009 - Current
- Greeting with a pleasant and helpful tone throughout customer experience.
- Directly assisted on average 75+ customers per day, responding to inquiries regarding refills, insurance claims, product inventory and problems.
- Performed cash register operations, such as handling cash, processing payments, providing change, issuing receipts, and bagging items.
- Calling insurance companies to retrieve patient information and solving problems in a timely manor.
- Maintain thorough knowledge of store merchandise including location, price and sales to promote excellent customer service.
- Stocked, labeled and inventoried medication to keep accurate records.
- Work alongside with licensed pharmacist and use medication input software to safely and accurately dispense medications and provide excellent service within high retail volume setting.
- Swiftly and correctly calculate dosages, dispense medications, prepare prescription labels and fill prescriptions for approval by pharmacist.
- Set up and modified patient profiles in Computer Rx System to include current information such as medications and insurance details.
- Assist with quarterly drug inventory. Completed and submit spreadsheets to pharmacist in charge.
- Helped with recordkeeping by running reports, checking data, and resolving discrepancies.
Pharmacy Technician Instructor
Petra Allied Health
Springdale, AR
10.2021 - 09.2022
- Distributed course syllabus and communicated course standards and learning objectives to an average of 7 students per course.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Provided immediate and constructive feedback to students individually and as group.
- Evaluated students' competencies through written assignments and examinations.
- Implemented new educational techniques to boost student comprehension while reducing learning time.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Pharmacy Clerk
Jasper Pharmacy
Jasper, AR
05.2008 - 06.2009
- Satisfied customers with knowledgeable and friendly service for diverse pharmacy needs.
- Answering an average of 50 telephone inquiries, referring callers to pharmacist when necessary.
- Accurately provided customers with prescriptions.
- Skilled at ordering and stocking over the counter items, as well as special items upon request.
- Verified incoming orders, tagged and stocked shelves.
- Pulled all products and shelf tags as needed from discontinued items.
- Balanced cash drawer at opening and closing of each day.
Education
High School Diploma -
Jasper High School
Jasper, AR05.2008
Skills
- Excellent customer service and interaction
- Teamwork and Leadership
- Drug classifications and safety
- Excellent telephone etiquette
- Multitasking and efficiency
- Medical and pharmaceutical terminology
- HIPAA trained
- Problem solving
- Prescription processing
- Hard working, fast learner, dependable
- Reviewing Patient Information
- Organization and Prioritization
- Bulk Medicine Prepackaging
Timeline
Pharmacy Technician Instructor
Petra Allied Health
10.2021 - 09.2022
Lead Pharmacy Technician
Economy Drug
08.2009 - Current
Pharmacy Clerk
Jasper Pharmacy
05.2008 - 06.2009
High School Diploma -
Jasper High School
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