Amanda Hicks
Summerville,GA
Summary
Experienced with client acquisition and retention, emphasizing personalized service and strategic relationship building. Utilizes effective communication and negotiation skills to consistently meet and exceed sales targets. Track record of enhancing customer satisfaction through focused and tailored sales approaches.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Membership Sales Representative
AgGeorgia Farm Credit
06.2021 - 03.2025
- Provided exceptional customer service during all stages of the sales process – from initial inquiry through post-sale follow-up – resulting in high levels of member satisfaction and loyalty.
- Successfully transitioned existing customers onto more suitable memberships plans when necessary.
- Managed client database efficiently, ensuring accurate tracking of contact information, preferences, interactions, and memberships sold, insurance records for efficienty.
- Enhanced customer satisfaction with personalized service, understanding individual needs, and offering appropriate membership plans.
Accounts Manager, Front desk, Outstanding A/R
Castle Dental Center
03.2010 - 06.2021
- As a dental receptionist I was responsible for greeting and assessing patients the moments they enter the dental office answering phones making appointments maintaining their counts as an AR specialist I was responsible for performing all duties necessary to facilitate the collection of patients accounts balance
- Implemented efficient billing procedures to reduce outstanding receivables and improve cash flow.
- Collaborated with purchasing department to reconcile vendor invoices and facilitate payments.
- Maintained comprehensive client records within CRM systems, ensuring accurate tracking of interactions and facilitating effective follow-up activities.
Unit Clerk, Patient Care Tech, Monitor Tech
ParkRidge Medical Center
06.1998 - 12.2016
- Assisting in examination and treatment of patients, measuring vital signs and monitoring health, collecting samples, recording information on patients charts, and preparing/stocking rooms patients
- Cardiac Monitor of patients heart rate, and reporting important changes to nursing staff
- Unit secretary work involves standard administrative responsibilities such as answering phones making copies scheduling appointments and monitoring supplies duties also include managing a busy 12-bed ICU
Education
High School -
Hixson High School
Hixson01.1993
General education classes - Nursing pre requirements
Chattanooga State Community College
ChattanoogaSkills
- Technical Proficiency
- Client Support
- Team Leadership
- Leadership Abilities
- Analytical Problem Solving
- Effective Time Management
- Accounts Receivable Management
- Accounts Collections
- Dental Loan Processing
Certification
- Notary
Timeline
Membership Sales Representative
AgGeorgia Farm Credit
06.2021 - 03.2025
Accounts Manager, Front desk, Outstanding A/R
Castle Dental Center
03.2010 - 06.2021
Unit Clerk, Patient Care Tech, Monitor Tech
ParkRidge Medical Center
06.1998 - 12.2016
General education classes - Nursing pre requirements
Chattanooga State Community College
High School -
Hixson High School