Amanda Hicks
Hutto,TX
Summary
Medical Staff Services leader with 20+ years of credentialing experience, guiding multi-facility operations, strengthening compliance, and improving team performance through clear communication, change management, and process improvement.
Overview
23
23
years of professional experience
Work History
Manager, Medical Staff Services; Program Manager
Ascension Seton
Austin, Texas
03.2019 - 10.2026
- The Medical Staff Office provides centralized credentialing and privileging for a 12 facility healthcare Network with approximately 4900 credentialed/privileged practitioners in Central Texas.
- Oversaw primary source verification, background checks, and tracking for physicians and allied health professionals (AHPs), ensuring thorough credentialing processes.
- Ensure compliance with state, federal, and accreditation guidelines, including The Joint Commission, DNV and CMS regulations.
- Prepared verification files, reports, and recommendations for Credentials Committee and Medical Executive Committee (MEC), supporting informed decision-making.
- Process initial appointments, reappointments, and clinical privilege expansions
- Facilitated communication between clinical leaders and hospital administration, enhancing collaboration and alignment on medical staff issues.
- Recruited and trained new associates to enhance team capabilities.
- Evaluated process gaps and updated procedures for smoother operations.
- Coached, mentored and trained team members in order to improve their job performance.
- Provided leadership during times of organizational change or crisis situations.
Medical Staff Coordinator
Ascension Seton
Austin, TX
09.2003 - 03.2019
- Verified licenses, board certifications, work history, and peer references to maintain standards for medical staff credentials and mitigate risks.
- Reviewed initial appointments, reappointments, and temporary or additional privilege requests to ensure compliance and proper credentialing for medical staff.
- Supported compliance with Joint Commission, CMS, state licensing board, and internal medical staff bylaws, rules, and policies.
- Coordinated medical staff meetings by preparing agendas, documenting minutes, and tracking follow-up action items to enhance communication and accountability.
- Managed electronic credentialing software to ensure accurate data tracking. (ECHO, MD Staff), track expiring documents, and generate administrative reports.
Education
Certified Professional Medical Services Management
National Association of Medical Staff Services
Washington, DC11-2024
Skills
- Credentialing compliance
- Healthcare process improvement
- Change management
- Strategic planning
- Performance management
- Team leadership
- Cross functional communication
- Problem solving
- Clear communication
Timeline
Manager, Medical Staff Services; Program Manager
Ascension Seton
03.2019 - 10.2026
Medical Staff Coordinator
Ascension Seton
09.2003 - 03.2019
Certified Professional Medical Services Management
National Association of Medical Staff Services