Work Preference
Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Hobbies and Interests
Personal Information
Languages
Timeline
Generic
Open To Work

Sandy Short

Tyler,TX

Work Preference

Job Search Status

Open to work

Desired Job Title

Executive Administrative AssistantMedical Practice ManagerOperations SpecialistExecutive Travel Counselor

Work Type

Full Time

Location Preference

RemoteOn-SiteHybrid
Location: Tyler, TX
Open to relocation: Yes

Salary Range

$69000/yr - $200000/yr

Important To Me

Flexible work hoursPaid time offPaid sick leave

Summary

Efficient and dedicated professional with 17 years of experience as an administrative leader, including medical practice management experience as well as travel and meeting planning. Analyzes, processes, and creates systems for implementing best practices in workplace logistics, staffing, budget development, and time management. Hires, onboards, trains, and supervises staff at various skill and position levels, ensuring workplace cohesiveness and effective office management.

Overview

30
30
years of professional experience

Work History

Medical Practice Manager

North Dallas Urology
McKinney, Texas
04.2022 - 04.2025
  • Oversaw all clinical and administrative functions and operations scheduling for a multi-physician practice
  • Developed and implemented practical strategic goals and managed finances, payroll, staffing, inventory, business accreditation, licensing, and credentialing for 4 physicians at 8 facilities, TMB, and DEA
  • Implemented new pre-screening and triage processes for new patients by sending client documentation electronically ahead of a patient appointment
  • Streamlined insurance eligibility and the co-pay process for clients to ensure co-pay, coinsurance coverage, and balances were collected, increasing the revenue received for the practice by 38%. This enabled front desk employees to handle other essential duties and decreased payroll overhead
  • Updated telephone system to allow for digital voicemails, increasing the time in which patient requests were handled
  • Provided leadership to the administrative team, as well as to practitioners, medical assistants, and procedures coordinator
  • Conducted performance evaluations and offered feedback to encourage continual improvement and promote job satisfaction and group cohesiveness
  • Worked collaboratively with in-house biller daily to ensure problem claims, medical records requests, and appeals were addressed in a timely manner
  • Utilized Excel spreadsheets to track specialty drugs and in-office procedures that required special equipment to allow verification and tracking of appropriate insurance payments before paying the drug or equipment invoices. These steps increased payments on the speciality drugs by 35%

Medical Practice Manager

Integrated Pain and Rehabilitation Center
Sherman, Texas
09.2017 - 11.2021
  • Oversaw all clinical and administrative functions and operations, including payroll administration and scheduling, for a multi-practitioner practice
  • Developed and implemented practical strategic goals and managed finances, payroll, staffing, inventory, business accreditation, and licensing
  • Implemented new pre-screening and triage processes for new patients by sending client documentation ahead of a patient appointment and committing clients to cancellation policies to ensure scheduled appointment times were honored. Reduced appointment no-shows by 90%
  • Streamlined and digitalized the co-pay process for clients to ensure copays on insurance coverage were collected, increasing the revenue received for the business by 20% per client

Benefits Enroller

National Benefits Group of America
National
11.2015 - 02.2018
  • Increased benefits enrollment by 25% through consulting 100 small businesses on employee insurance programs.
  • Involved in the sale of health, life, and supplemental insurance

Supplemental Insurance Sales

Aflac
Sherman, Texas
09.2015 - 02.2018
  • Consulted with client representatives and small businesses to enroll employees in company benefits and insurance programs
  • Sale of health, life, and supplemental insurance

Jan Term Specialist and Study Abroad Advisor

Austin College
Sherman, Texas
01.2013 - 07.2015
  • Handled study abroad program billing and payments, processed vendor and provider payments, and assisted students with creating study abroad budgets and obtaining financial aid
  • Managed budgets and tracked payments for 40 Jan Term courses held on-campus and abroad
  • Collected and handled all student information and documents for international travel
  • Introduced Request for Proposal RFP process for bidding on short-term programs, submitting bids for group travel, and negotiating contracts for air, hotel, and meeting space bookings

Marketing Administrative Assistant

Ganache Bakery
Tyler, Texas
05.2012 - 11.2012
  • Created and executed marketing events and designed unique packaging to promote new products and special sales
  • Expanded online presence by consistently updating the company's Facebook page
  • Organized email campaigns through Constant Contact

Executive Travel Counselor

Electronic Data Systems, EDS
Plano, TX
05.1985 - 07.1998
  • Managed complex travel itineraries for executives across multiple time zones.
  • Coordinated corporate travel arrangements using advanced booking systems and tools.
  • Liaised with airlines, hotels, and vendors to secure optimal travel options.
  • Assisted customers in obtaining passports and visas through appropriate government agencies.
  • Kept abreast of developments in the travel industry through online resources and attending conferences.
  • Handled travel arrangements for groups, couples, executives, and special needs clients.

Education

Master's - International Education

SIT
Brattlevoro, Vermont

Bachelor's - Business & Sociology

Texas Women's University
Denton, Texas

Skills

  • EMR
  • Microsoft Teams
  • OSHA
  • QuickBooks
  • RFP
  • SMM
  • Spreadsheets
  • Payroll
  • Insurance verification
  • Strategic planning
  • Operations management
  • Healthcare regulations
  • Staff oversight
  • Client relationship management
  • Process improvement
  • Team leadership
  • Patient relations
  • Client consulting
  • Medical billing
  • Workflow planning
  • Staff supervision
  • Medical practice oversight
  • Insurance billing
  • Payroll administration
  • Credentialing compliance

Websites

Accomplishments

  • Increased practice revenue by 38% through insurance process improvements.
  • Reduced appointment no-shows by 90% with process pre-screening.
  • Decreased document processing time by up to 70% using digitalization techniques.

Hobbies and Interests

  • Service leadership
  • Excellent Customer Service
  • Reading
  • Entertaining

Personal Information

Title: Medical Practice Manager

Languages

  • English, Native
  • Spanish, Beginner

Timeline

Medical Practice Manager

North Dallas Urology
04.2022 - 04.2025

Medical Practice Manager

Integrated Pain and Rehabilitation Center
09.2017 - 11.2021

Benefits Enroller

National Benefits Group of America
11.2015 - 02.2018

Supplemental Insurance Sales

Aflac
09.2015 - 02.2018

Jan Term Specialist and Study Abroad Advisor

Austin College
01.2013 - 07.2015

Marketing Administrative Assistant

Ganache Bakery
05.2012 - 11.2012

Executive Travel Counselor

Electronic Data Systems, EDS
05.1985 - 07.1998

Master's - International Education

SIT

Bachelor's - Business & Sociology

Texas Women's University

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Sandy Short