Tracy Schoen
Summary
Passionate Medical Professional who has experience in managing a busy medical practice but also enjoys patient care and learning new things. I am dedicated, engaged and eager to learn. Highly communicative Medical Practice Manager with a background recommending methods to lower overhead costs and improve efficiency. Detail-oriented professional with exemplary skills in alleviating patient issues with tact and professionalism. Promoting great leadership and decision making skills.
Overview
13
13
years of professional experience
Work History
Medical Practice Manager
Summit Primary Care/ Pain Management
10.2021 - Current
- Developed close working relationships with front office and back office staff.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Supervised team of 20 office personnel.
- Ordered all office supplies and kept check on inventory levels.
- Addressed and remedied all patient or team member issues.
- Developed and maintained electronic record management systems to analyze and process data.
- Boosted staff morale by offering constructive feedback and specific direction.
- Provided supervision and management to team of support personnel.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Developed and implemented strategies to improve patient access, satisfaction and care quality.
- Communicated with patients, ensuring that medical information was kept private.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Patient Care Tech/EMT
Peak Gastroenterology Associates
05.2020 - 10.2020
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Collaborated with medical professionals to communicate patient needs with accuracy and speed using hospital and medical codes.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
- Utilized oxygen tanks, EKG and IVs to perform various medical procedures.
- Provided patient families with post-medical care instructions.
- Utilized communication devices to maintain contact with supervisors.
- Assisted with lifting and moving patients.
- Collaborated with medical doctors and other healthcare professionals.
- Followed all safety protocols and took necessary precautions while providing care.
- Performed medical tests and collected samples for laboratory analysis.
Patient Care Tech/EMT
QwickCareMD
10.2019 - 03.2020
- Collaborated with medical professionals to communicate patient needs with accuracy and speed using hospital and medical codes.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
- Utilized oxygen tanks, EKG and IVs to perform various medical procedures.
- Provided patient families with post-medical care instructions.
- Utilized communication devices to maintain contact with supervisors.
- Assisted with lifting and moving patients.
- Collaborated with medical doctors and other healthcare professionals.
- Followed all safety protocols and took necessary precautions while providing care.
- Performed medical tests and collected samples for laboratory analysis.
- Trained EMTs in basic life support skills, oxygen therapy, and wound care.
- Evaluated patient histories to assess and prioritize levels of care.
- Administered emergency medication to patients, quickly responding to changes in conditions and medication reactions.
Patient Care Tech
Memorial Medical Center
10.2014 - 07.2017
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Maintained clean and safe environment to promote patient safety and comfort.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Upheld infection control and prevention policies across different patient-facing areas.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Delivered high-quality care to Critical Care patients in hospital facility.
- Documented patient information and care activities in electronic health record.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
Emergency Medical Technician
Life Ambulance
01.2012 - 01.2014
- Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
- Collaborated with medical professionals to communicate patient needs with accuracy and speed using hospital and medical codes.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Trained EMTs in basic life support skills, oxygen therapy, and wound care.
- Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
- Administered emergency medication to patients, quickly responding to changes in conditions and medication reactions.
- Utilized oxygen tanks, EKG and IVs to perform various medical procedures.
Education
Emergency Medical Technician - Emergency Medicine
Life Ambulance
El Paso, Texas07-2012
Skills
- Certified CPR BLS Instructor
- HIPPA training annually
- Emergency Medical Training
- Multitasking
- EMR use
Software
Microsoft Excel Proficient
Microsoft Power Point Proficient
EMR use and Implantation
EPIC
Timeline
Medical Practice Manager
Summit Primary Care/ Pain Management
10.2021 - Current
Patient Care Tech/EMT
Peak Gastroenterology Associates
05.2020 - 10.2020
Patient Care Tech/EMT
QwickCareMD
10.2019 - 03.2020
Patient Care Tech
Memorial Medical Center
10.2014 - 07.2017
Emergency Medical Technician
Life Ambulance
01.2012 - 01.2014
Emergency Medical Technician - Emergency Medicine
Life Ambulance
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