Amanda Hill
Security Bank and Trust
20
years of professional experience
Detail-Oriented Banking Professional experienced in customer service and branch operations. Streamlined processes and ensured compliance with banking regulations, resulting in improved client satisfaction and operational efficiency. Contributed to enhanced client engagement and loyalty through effective cross-selling and upselling strategies.
Work History
Personal Banker
8 Years 4 Months- Advised clients on financial products, enhancing their understanding of services offered.
- Conducted thorough account reviews to identify opportunities for cross-selling additional services.
- Streamlined customer service processes to improve response times and client satisfaction.
- Facilitated customer account openings and closings, ensuring compliance with banking regulations.
- Maintained proper Security and Retention in a solely ran branch.
Teller
1 Year- Processed customer transactions accurately and efficiently, ensuring compliance with banking regulations.
- Resolved customer inquiries and issues promptly, maintaining high satisfaction levels.
- Educated customers on product offerings and services, enhancing their banking experience.
- Assisted in training new tellers on operational procedures and best practices.
Solution Center Specialist
1 Year 3 Months- Facilitated customer inquiries and resolved issues, enhancing overall satisfaction.
- Collaborated with branch teams to streamline communication and support initiatives.
- Exceeded incentive goals in cross sales and customer satisfaction feedback.
- Established rapport with clients through professional demeanor and expert knowledge of products and services offered.
Lead Bank Teller
6 Years 2 Months- Trained and mentored new tellers on customer service practices and cash handling procedures.
- Implemented process improvements that enhanced transaction efficiency and reduced wait times for customers.
- Conducted regular audits of teller transactions to ensure adherence to internal controls and reduce risk.
- Managed cash inventory, balancing discrepancies promptly to maintain operational accuracy.
- Developed and maintained strong customer relationships, promoting bank products and services effectively.
Education
High School Diploma
Skills
Banking compliance
Branch operations
Client engagement
Sales enhancement
Customer service
Financial product knowledge
Customer satisfaction
Cash management
Accuracy in transactions
Relationship building
Rapport building
Timeline
Personal Banker
Security Bank and Trust
03.2018 - 07.2026Read More
Teller
Wells Fargo Bank, N.A.
03.2017 - 03.2018Read More
Solution Center Specialist
KleinBank
11.2015 - 02.2017Read More
Lead Bank Teller
Wells Fargo Bank, N.A.
12.2006 - 02.2013Read More
Waconia High School
High School Diploma
Read More