Natalie Hamilton
Kansas City,KS
Summary
Results-driven AML Analyst specializing in suspicious activity reporting, financial crime investigation, and enhanced due diligence. Achieved impactful compliance measures through detailed risk assessment and effective communication, fostering strong client relationships and enhancing customer satisfaction. Delivered accurate transaction processing and provided expert advice on banking products while ensuring adherence to regulations.
Overview
14
14
years of professional experience
Work History
Personal Banker
Academy Bank
Kansas City, KS
08.2026 - Current
- Advised Academy Bank customers on checking, savings, and certificate accounts.
- Explained loan, credit card, and overdraft options to branch customers.
- Processed cash transactions, deposits, withdrawals, and account transfers accurately.
- Referred customers to suitable banking products based on financial needs.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Described promotional offers and used persuasive sales techniques to upsell services and convince clients to apply for additional banking services.
AML Analyst
Security Bank of Kansas City
Kansas City, KS
07.2020 - 08.2026
- Conducted thorough risk assessments and monitored transactions to enhance AML compliance.
- Monitored ongoing client transactions for potential red flags and anomalies.
- Conducted due diligence investigations to mitigate potential risks associated with high-risk customers.
- Analyzed financial data to support risk assessment and decision-making processes.
- Prepared accurate and detailed reports for regulatory agencies to support compliance efforts.
- Documented research findings to support risk-based decision-making and resolution of escalated fraud incidents.
- Utilized advanced software tools to streamline data analysis processes for detecting suspicious activity.
- Embraced learning opportunities and committed to continual improvement for personal and team development.
- Demonstrated ability to work independently on projects while also collaborating effectively within a team.
- Utilized strong verbal and written communication skills to convey information clearly to team members and clients.
- Adapted quickly to fast-paced work environments by prioritizing tasks and managing time efficiently.
- Maintained organization and attention to detail in all tasks, demonstrating a strong work ethic.
- Audited business accounts to verify required onboarding documentation.
Bank Teller
Security Bank of Kansas City
Kansas City, KS
06.2017 - 06.2020
- Processed deposits, withdrawals, and loan payments for Security Bank of Kansas City customers.
- Balanced cash drawers and reconciled teller transactions at Security Bank of Kansas City.
- Verified customer identification and maintained account security procedures.
- Managed large sums of money with precision, ensuring security and accuracy during all transactions. with accuracy while maintaining appropriate levels of security.
- Delivered exceptional customer service by addressing inquiries, resolving complaints, and processing transactions promptly.
- Facilitated wire transfers for customers by ensuring all necessary documentation was completed accurately., cashier checks, and stop payment requests.
- Promoted Security Bank of Kansas City services during customer interactions to enhance client engagement.
Cage Cashier
Ameristar Casino
Kansas City, Missouri
04.2013 - 06.2017
- Processed cash transactions with high accuracy, ensuring seamless financial handling.
- Verified large amounts of cash quickly, ensuring accuracy and reducing wait times for customers.
- Managed high volumes of currency, balancing accounts accurately at the end of each shift.
- Quickly and accurately counted drawers at the start and at the end of each shift.
- Performed daily balancing activities including countdowns, verifications, and reconciliations.
- Maintained strict compliance with internal controls and regulatory requirements, safeguarding company integrity.
- Enforced company standard operating procedures, gaming regulations, and Title 31 compliance.
- Maintained security of the cage area, safeguarding company assets from potential theft or fraud risks.
- Secured casino funds not in use after balancing cash drawer.
- Handled sensitive customer information discreetly, adhering to strict confidentiality guidelines at all times.
- Verified guest identification and completed gaming compliance checks
- Delivered exceptional customer service by promptly addressing concerns and enhancing customer satisfaction.
- Resolved customer complaints regarding transactions in a professional manner.
- Trained new staff on operational procedures and customer service standards.
- Demonstrated self-motivation by consistently completing tasks without supervision.
- Followed strict security protocols when handling large sums of money.
- Supported team members to enhance collaboration and productivity.
Education
High School Diploma -
F.L. Schlagle
Kansas City, KSSkills
- Customer relationship management
- Banking compliance
- Communication and active listening
- Attention to detail and accuracy
- Risk assessment and fraud detection
- Confidentiality and data protection
- Product referrals and cross product selling
Timeline
Personal Banker
Academy Bank
08.2026 - Current
AML Analyst
Security Bank of Kansas City
07.2020 - 08.2026
Bank Teller
Security Bank of Kansas City
06.2017 - 06.2020
Cage Cashier
Ameristar Casino
04.2013 - 06.2017
High School Diploma -
F.L. Schlagle