Amanda Hines

• Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
• Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
• Scheduled customer appointments and rearranged individual time slots to meet demand.
• Processed payments, entering sales in register for prompt customer service.
• Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
• Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.

• Delivered superior customer service to retain existing customers and attract future customers.

Responsible for daily communication with clients to resolve any issues, processing client documents and maintaining the hard files. Responsible for various duties to assist the top producing Broker. Those duties often include scheduling appointments, preparation of cash flow and annual reviews, client surveys to seek continued business and resolve any account questions or issues, tracking broker yearly production and RMDs and researching cost basis data. I was also in charge of our interns. The hiring, firing, scheduling, meal planning and training.