Amanda Hodges
Cape Canaveral,FL
Summary
Highly-motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
21
21
years of professional experience
Work History
Postal Service Clerk
United States Postal Service, USPS
Satellite Beach, Florida
11.2018 - 07.2026
- Sorted incoming and outgoing mail quickly and accurately.
- Assisted customers in choosing suitable mailing options and services.
- Answered customer questions at service counter with courtesy and professionalism.
- Answered customer questions about postal procedures and policies.
- Weighed parcels to determine the correct postage rates.
- Prepared parcels for shipping according to postal regulations.
- Recorded international shipments in customs declaration database.
- Worked with team members to improve workflow and service delivery.
- Sold postage stamps to customers at the counter., shipping services, and packaging supplies.
General Manager/FOH Staff Member
Hickory Prime BBQ
Dahlonega, Georgia
08.2013 - 09.2019
- Supported daily restaurant operations to keep service running smoothly.
- Resolved customer complaints promptly to enhance guest satisfaction.
- Delivered food and drink orders from bar and kitchen to tables.
- Reviewed system logs to spot possible server problems.
- Investigated guest concerns about food quality, service, and accommodations.
- Helped develop policies, procedures, and standards for server management and maintenance.
- Built staff schedules and monitored payroll to stay within budget.
- Promoted positive work environment through team-building activities that fostered collaboration.
- Tracked monthly sales and prepared reports to inform business development planning.
- Kept daily operations organized for smooth restaurant function.
- Trained and supervised staff to provide strong customer service.
- Recognized hard work and held staff accountable while leading by example.
- Maintained restaurant standards for food and beverage quality, team engagement, financial goals, standard operating procedures, and guest experience.
- Evaluated menu items to confirm adherence to quality standards.
- Managed supplier relationships to support timely product delivery.
- Used strong communication and interpersonal skills to build positive relationships with guests and employees.
- Prepared employee schedules to keep proper staffing levels during peak periods.
- Reconciled daily transactions to ensure accurate financial records,, reconciled cash registers, and deposited restaurant earnings at bank.
- Educated new employees on job responsibilities to ensure effective performance. on job duties.
Medication Aide/Office Assistant
Gold City Health & Rehab
Dahlonega, Georgia
07.2009 - 12.2012
- Administered medications to residents following health regulations.
- Observed residents for side effects and reported changes to the nursing staff.
- Kept medication records accurate and up to date.
- Worked with healthcare team members to support resident care plans.
- Checked patient vital signs, including temperature, pulse, and blood pressure.
- Gave oral medications to patients according to doctors orders.
- Prepared and handed out medication using proper techniques and procedures.
- Delivered prompt and courteous service to patients, visitors, physicians, and healthcare team members, enhancing overall patient experience.
- Completed administrative tasks such as photocopying, faxing documents, and mailing packages.
- Kept paper and electronic filing systems organized and maintained.
- Welcomed visitors and handled incoming calls by providing information or directing requests to proper personnel.
- Protected confidential data according to company policies.
- Scanned physical documents and uploaded files to encrypted databases for digital storage.
- Created correspondence, presentations, spreadsheets, reports, and other materials using Microsoft Office applications.
- Retrieved scanned records and uploaded files to the database.
Administrative Manager
Wimpy Business Services
Dahlonega, Georgia
01.2006 - 12.2012
- streamlined daily operations and coordinated office activities to enhance service efficiency.
- Managed daily schedules and appointments for executives.
- Organized meetings, ensuring all materials and resources were prepared.
- Maintained confidential files and records, ensuring information security.
- Facilitated daily tasks by managing errands, allowing the employer to prioritize critical responsibilities. to help with daily tasks, enabling employer to focus on more pressing duties.
- Assisted in project coordination by tracking deadlines and deliverables.
- Screened telephone calls and inquiries and routed them to the appropriate personnel.
- Processed invoices related to business expenses incurred by the executive team.
- Prepared tax returns for individual and corporate clients using specialized software.
- Prepared tax return documents for clients.
- Prepared federal, state, and local tax returns for individuals, businesses, trusts, estates, non-profit organizations and partnerships.
- Reviewed financial documents to ensure compliance with federal and state regulations.
- Educated clients on changes in tax legislation affecting their financial situations.
- Resolved customer complaints related to their tax filings in an efficient manner.
- Ensured compliance with applicable laws and regulations regarding taxation matters.
Education
Associate of Applied Science - Pre-Nursing
Gainesville State College
Gainesville, GA05-2011
Associate of Applied Science - Phlebotomy/CNA/HHA/Med Tech
Brevard Nursing Academy
Palm Bay, FL03-2010
Skills
- Mail sorting
- Mail processing procedures
- Shipping regulations
- Parcel post distribution
- Mail delivery coordination
- Inventory management
- Cash handling procedures
- Cash handling
- Conflict resolution
- Attention to detail
- Problem solving
- Team collaboration
- Effective communication
- Conflict resolution
- Attention to detail
- Problem solving
- Effective communication
Affiliations
- Volunteer-Tournament Fastpitch Softball Coach- For young ladies aged 12-16 .(Since 2022)
- Volunteer- Community Helping Place- Help to serve meals to the underserved. (Since 2021)
- Volunteer- Merritt Island Lassie League- Help arrange tournaments, financial aid, and umpiring. (Since 2022)
Timeline
Postal Service Clerk
United States Postal Service, USPS
11.2018 - 07.2026
General Manager/FOH Staff Member
Hickory Prime BBQ
08.2013 - 09.2019
Medication Aide/Office Assistant
Gold City Health & Rehab
07.2009 - 12.2012
Administrative Manager
Wimpy Business Services
01.2006 - 12.2012
Associate of Applied Science - Pre-Nursing
Gainesville State College
Associate of Applied Science - Phlebotomy/CNA/HHA/Med Tech
Brevard Nursing Academy