Jazmond Williams
El Cajon,CA
Summary
Personable individual with strong organization skills, to multitask and build relationships. Adept at prioritizing conflicting business or customer needs. Successful in working within collaborative environments. Production-driven Postal Service Clerk successful in fast-paced environments and over 8 years as a Postal Worker/Postal Clerk. Highly receptive to customers' needs and adept in diplomatically resolving grievances or complaints. Expert in post office operations. Personable individual with strong organization skills, multitasks and relationship-building skills. Adept in prioritizing conflicting business or customer needs. Successful in working within collaborative environments. Entry-level mail service professional trained in sorting, shipping and receiving procedures. Desiring to build long term career in field from bottom up. Team player and relationship builder.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Postal Service Clerk
Unites States Postal Service, U.S.P.S
09.2017 - 07.2023
- Enhanced customer satisfaction by efficiently sorting and distributing mail to appropriate recipients.
- Streamlined postal operations for faster service by accurately weighing packages and calculating postage.
- Assisted customers with package shipping, ensuring proper labeling and timely delivery.
- Maintained accurate records of incoming and outgoing shipments, contributing to efficient postal operations.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Operated various mail processing equipment, ensuring consistent accuracy in mail handling.
- Collaborated with team members to maintain a clean and organized work environment, promoting efficiency and safety.
- Developed strong knowledge of USPS policies and procedures, providing informed assistance to customers when needed.
- Processed money orders, cashier''s checks, and other financial transactions with precision and attention to detail.
- Contributed to decreased wait times by quickly serving customers at the counter during high volume periods.
- Ensured safe transportation of mail by carefully loading and unloading vehicles according to regulations.
- Managed inventory levels for mailing supplies, placing orders as necessary to maintain availability for customers.
- Managed daily cash transactions with accuracy, maintaining a balanced drawer and minimizing discrepancies.
Security Supervisor
Ritz-Carlton
04.2014 - 09.2019
- Enhanced security measures by conducting thorough risk assessments and implementing new protocols.
- Reduced incidents of theft and vandalism by closely monitoring surveillance systems and coordinating with law enforcement.
- Improved employee safety by conducting regular training sessions on emergency procedures and proper use of security equipment.
- Streamlined communication between security staff, ensuring prompt response to potential threats or concerns.
- Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
- Conducted regular audits of security infrastructure, identifying areas for improvement and recommending necessary upgrades.
- Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
- Developed strong working relationships with local law enforcement agencies to enhance cooperation in incident response situations.
- Evaluated existing emergency plans, making updates as needed to address changes in facility layout or emerging threats.
Physical Security Officer
American Yacht Harbor
08.2006 - 04.2014
- Enhanced building security by conducting regular patrols and identifying potential risks.
- Reduced incidents of theft and vandalism by implementing effective access control measures.
- Assisted in emergency response situations by coordinating with local law enforcement agencies.
- Improved overall safety for employees and visitors by enforcing strict adherence to company policies and procedures.
- Ensured a secure environment through continuous CCTV monitoring and timely response to alarms.
- Conducted thorough risk assessments to identify potential threats and vulnerabilities, leading to the development of targeted security plans.
- Prevented unauthorized entry into restricted areas by maintaining vigilant access control measures.
- Provided excellent customer service to staff and visitors while maintaining a high level of professionalism in all interactions.
- Collaborated with management to develop comprehensive training programs for new security personnel, ensuring consistency in performance standards.
- Protected valuable assets by conducting regular inspections of locks, windows, doors, and other access points.
- Maintained detailed logs of all incidents and activities within the facility, providing valuable data for future improvements in security measures.
Postal Worker
United States Postal Service, USPS
06.2005 - 08.2006
- Improved mail delivery efficiency by organizing and sorting mail according to delivery routes.
- Enhanced customer satisfaction by promptly addressing and resolving service-related issues.
- Maintained a safe work environment by adhering to postal regulations and guidelines for vehicle operation and handling hazardous materials.
- Expedited mail processing by operating automated sorting machines and equipment with accuracy and precision.
- Assisted in increasing on-time delivery rates by ensuring proper packaging, labeling, and routing of mail items.
- Increased customer trust by maintaining confidentiality and security for all personal information and packages handled daily.
- Supported colleagues in managing high-volume periods through effective teamwork and communication during peak mailing seasons.
Education
MBA in Management - Management Science
Lean Six Sigma Institute
San Diego, CA02.2024
MBA in Human Resources - Human Resources Development
Lean Six Sigma Institute
San Diego, CA01.2022
High School Diploma -
Charlotte Amalie High School
Charlotte Amalie, VI06.2005
Skills
- Mail delivery
- Handling and sorting mail
- Rural and city carrying
- Federal guideline proficiency
- Mailing restriction expertise
- Sorting procedures
- International shipments
- Post office operations
- Expenses tracking
- Delivery routes
- Retail Sales
- Computer savvy
- Delivery Scheduling
- Postage Calculation
- Shipping procedures
- Postal regulations knowledge
Certification
- Certified Lean Six Sigma Champion Belt, Lean Six Sigma Institute - 2023
- Certified Lean Six Sigma Master Black Belt, Lean Six Sigma Institute - 2023
- Certified Lean Six Sigma Black Belt, Lean Six Sigma Institute - 2022
- Certified Lean Six Sigma Project Manager, Lean Six Sigma Institute - 2022
- Certified Lean Six Sigma DevOps Generalist, Lean Six Sigma Institute - 2022
- Certified Lean Six Sigma Scrum Master, Lean Six Sigma Institute - 2021
Additional Information
CPR- Basic Life Saving Certified- Adult
Basic First Aid Certified
Basic Trauma Aid Certified
Timeline
Postal Service Clerk
Unites States Postal Service, U.S.P.S
09.2017 - 07.2023
Security Supervisor
Ritz-Carlton
04.2014 - 09.2019
Physical Security Officer
American Yacht Harbor
08.2006 - 04.2014
Postal Worker
United States Postal Service, USPS
06.2005 - 08.2006
MBA in Management - Management Science
Lean Six Sigma Institute
MBA in Human Resources - Human Resources Development
Lean Six Sigma Institute
High School Diploma -
Charlotte Amalie High School
- Certified Lean Six Sigma Champion Belt, Lean Six Sigma Institute - 2023
- Certified Lean Six Sigma Master Black Belt, Lean Six Sigma Institute - 2023
- Certified Lean Six Sigma Black Belt, Lean Six Sigma Institute - 2022
- Certified Lean Six Sigma Project Manager, Lean Six Sigma Institute - 2022
- Certified Lean Six Sigma DevOps Generalist, Lean Six Sigma Institute - 2022
- Certified Lean Six Sigma Scrum Master, Lean Six Sigma Institute - 2021
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