Amanda Holliday
Lawndale,NC
Summary
Seasoned Permit and Warranty Coordinator with deep understanding of warranty operations, claims management, working with county agencies and customer service. Demonstrated ability in maintaining strong relationships with customers, employees, and county officials resolving issues effectively, and improving processes for increased efficiency. Known for exceptional organizational skills and keen attention to detail that drives smooth coordination efforts. Successfully boosted customer satisfaction by ensuring swift resolution of all work related concerns.
Overview
26
26
years of professional experience
Work History
Permit & Warranty Coordinator
Key Builders Construction
Lincolnton, NC
03.2022 - Current
- Coordinated warranty claims between customers and vendors to ensure timely resolution of issues.
- Created and maintained accurate records of all warranties, including expiration dates and customer information.
- Investigated warranty discrepancies with manufacturers or suppliers for replacement or repair of defective products.
- Processed monthly warranty reports for management review and analysis.
- Researched customer complaints to identify root cause of problems and determine best course of action for resolution.
- Provided technical support to internal staff regarding warranty related inquiries from customers.
- Assisted in the development of new policies and procedures for warranty administration.
- Performed data entry into company database system for tracking purposes.
- Prepared invoices, credit notes, and other documents as needed for processing warranties.
- Responded to customer inquiries regarding product warranties via telephone, email, or in person.
- Collaborated with sales team members on special projects related to product warranties.
- Maintained up-to-date knowledge of current industry trends relating to product warranties.
- Kept thorough records of service actions and customer information.
- Delegated work to staff, setting priorities and goals.
- Resolved customer complaints or answered customers' questions.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Created and maintained accurate records of permits, applications, and related documents.
- Assisted with the coordination of activities between multiple departments for permit processing.
- Maintained updated knowledge of applicable state and local laws, regulations, and requirements related to permits.
- Prepared reports summarizing status of pending permits or issued permits.
- Submitted permit applications to appropriate agencies in a timely manner.
- Reviewed completed permit applications for accuracy and completeness prior to submission.
- Processed payments associated with permitting activities as required by regulations or policies.
- Monitored progress of submitted permit applications until approved or denied by agency authorities.
- Responded promptly to inquiries from customers regarding permit status or general questions about permitting processes.
- Developed strategies for streamlining existing permitting processes when possible.
- Advised project teams on all relevant aspects of the application process including timelines, costs, materials.
- Attended meetings with government officials regarding proposed projects requiring special permits or exemptions.
- Recorded meeting minutes for distribution to officials and staff members.
- Updated municipal codes and city charter documents.
- Reviewed and evaluated permit applications to ensure accuracy of information and compliance with applicable codes, laws, regulations and standards.
- Drafted correspondence and documents such as notices, letters, memos, contracts. pertaining to permits.
- Maintained accurate records of all permits issued including expiration dates and fees paid.
- Monitored projects for compliance with approved plans, specifications and local building codes.
- Collaborated with other departments within the organization on matters related to permitting activities.
- Coordinated with outside agencies regarding required inspections or approvals needed before issuing a permit.
- Participated in training sessions designed to update knowledge about current laws governing the issuance of permits.
- Performed administrative duties such as filing paperwork, responding to inquiries from customers via telephone or email.
- Tracked progress on pending permit applications using database software systems.
- Ensured that all necessary documentation is complete prior to submitting applications for approval.
- Reviewed existing permits periodically to verify continued compliance with applicable regulations.
Office Manager
Bugg Busters LLC
Lincolnton, NC
06.1998 - 03.2022
- Developed and implemented office policies and procedures.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Supervised staff members, organized schedules and delegated tasks.
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Provided administrative support to management team including preparing reports and presentations.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Processed payroll accurately ensuring all employees were paid on time.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Prepared agendas for board meetings along with taking minutes during sessions.
- Provided training to new hires on office policies and procedures.
- Managed office inventory and placed new supply orders.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Administered payroll and maintained proper documentation of employee personnel.
- Reviewed files and records to obtain information and respond to requests.
- Managed, scheduled and coordinated office functions and activities for employees.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Used judgment and initiative in handling confidential matters and requests.
- Coded and entered daily invoices with in-house accounting software.
- Managed office budget to handle inventory, postage and vendor services.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed completed work to verify consistency, quality, and conformance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
Education
High School Diploma -
Burns High School
Lawndale, NC05-1998
Some College (No Degree) - Nursing
Cleveland Community College
Shelby, NCSkills
- Warranty processing
- Claim processing
- Bookkeeping
- Organized
- Scheduling
- Multitasking
- Reliability
- Deadline Adherence
- Administrative Procedures
- Adaptability
- Record-keeping
- Problem-solving aptitude
- Multitasking Abilities
- Write reports
- Team building
- Professionalism
- Time management abilities
- Communication Skills
- Documentation and control
- MS Office Suite
Timeline
Permit & Warranty Coordinator
Key Builders Construction
03.2022 - Current
Office Manager
Bugg Busters LLC
06.1998 - 03.2022
High School Diploma -
Burns High School
Some College (No Degree) - Nursing
Cleveland Community College