Crystal Dowlearn
CONROE,TX
Summary
Versatile and results-driven professional with a proven track record at Bauer Equipment of America, excelling in warranty management and customer service. Demonstrated ability to enhance satisfaction and streamline processes through meticulous attention to detail and effective problem-solving. Skilled in Microsoft Office and adept at fostering teamwork, consistently achieving goals with precision and adaptability.
Overview
8
8
years of professional experience
Work History
Warranty Coordinator
Bauer Equipment of America
Conroe, TX
07.2022 - 02.2025
- Demonstrated exceptional attention-to-detail when reviewing claim documentation before making eligibility decisions.
- Assisted in the design of an online warranty claim submission system, simplifying input for customers and speeding up processing times.
- Enhanced customer satisfaction by efficiently managing warranty claims and providing timely solutions.
- Participated in cross-functional meetings to discuss ongoing warranty matters and develop strategies for continuous improvement in customer satisfaction
Shipping Coordinator
Bauer Equipment of America
Conroe, TX
05.2021 - 07.2022
- Maintained accurate documentation for all shipments, ensuring compliance with regulations and minimizing potential liabilities.
- Managed complex shipping schedules, prioritizing tasks based on urgency and importance to meet strict deadlines.
- Prepared and maintained accurate records of shipments and deliveries to enable tracking history and acquire consistent information.
- Ensured timely deliveries with effective communication between warehouse staff, carriers, and customers.
Correctional Officer
Texas Department Of Criminal Justice
Huntsville, TX
03.2021 - 05.2021
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
Cargo Agent
Swissport Cargo Services
Humble, TX
11.2020 - 03.2021
- Provided support during peak periods or staff shortages, demonstrating adaptability and teamwork skills.
- Prepared hazardous material shipments in compliance with safe handling practices.
- Coordinated and verified proper dispatch of cargo shipments, working closely with different departments to resolve issues.
- Utilized computer systems to manage cargo shipments and accurately track goods.
Shipping Group Leader
Greene Tweed
Houston, TX
01.2017 - 07.2020
- Continually monitored industry trends and best practices, adapting strategies as needed to maintain competitive advantage in the marketplace.
- Developed comprehensive training programs for new team members, resulting in quicker onboarding and improved performance.
- Enhanced customer satisfaction through proactive problem-solving and swift resolution of shipping issues.
- Championed technology adoption within the department, leveraging advanced software tools to automate repetitive tasks and improve data accuracy in record-keeping systems.
Education
High School Diploma - Recommended
Magnolia High School
Magnolia, TX05.2001
Skills
- Microsoft office
- Warranty management
- Deadline management
- Complaint handling
- Warranty processing
- Sales support
- Report generation
- Product expertise
- Claim processing
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking and organization
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Relationship building
- Phone and email etiquette
- Employee supervision
- Documentation and recordkeeping
- Team management
- Data entry
- Handling complaints
- Task prioritization
- Self motivation
- Administration and operations
- Interpersonal skills
- Analytical thinking
- Conflict resolution
- Scheduling and calendar management
- Professionalism
- Administrative procedures
- Inventory control
- Time management abilities
- Continuous improvement
- Inventory management
- Written communication
- Documentation and control
- Office equipment operation
- Report writing
- Professional demeanor
- Performance improvement
Timeline
Warranty Coordinator
Bauer Equipment of America
07.2022 - 02.2025
Shipping Coordinator
Bauer Equipment of America
05.2021 - 07.2022
Correctional Officer
Texas Department Of Criminal Justice
03.2021 - 05.2021
Cargo Agent
Swissport Cargo Services
11.2020 - 03.2021
Shipping Group Leader
Greene Tweed
01.2017 - 07.2020
High School Diploma - Recommended
Magnolia High School