Abdul Dial
Houston,TX
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Warranty Coordinator
Meritage Homes Corp
11.2023 - Current
- Monitored inventory levels closely, ensuring necessary parts were available for timely repairs under warranty.
- Assisted in the development of training materials for new hires, contributing to a well-informed team of Warranty Coordinators.
- Conducted regular audits of completed warranty claims, identifying areas for process improvement and cost reduction.
- Maintained thorough knowledge of product warranties, enabling prompt assistance to customers and colleagues alike.
- Demonstrated exceptional attention-to-detail when reviewing claim documentation before making eligibility decisions.
- Educated customers on proper maintenance and care practices to minimize warranty claims and improve product longevity.
Relationship Banker
Bank Of America
06.2022 - 11.2023
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
Professional Athlete
Basketball
10.2021 - 06.2022
- Improved team performance by consistently demonstrating leadership and strong work ethic during practices and games.
- Consistently demonstrated exceptional work ethic both individually and within a team setting, motivating others toward collective success.
- Supported teammates during challenging moments or setbacks in competition play by offering encouragement and constructive feedback.
- Remained adaptable in response to changes in game strategies or unexpected challenges encountered during competition play.
- Attended all practices, meetings, and workouts on time.
- Exhibited excellent teamwork and strong work ethic by promoting camaraderie.
Banker
Chase Bank
10.2020 - 10.2021
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
Education
Bachelor of Arts - Business Administration And Management
University of South Alabama
Mobile, AL05.2019
Skills
- Microsoft Office
- Deadline Management
- Technical knowledge
- Multitasking and Organization
- Team Leadership
- Decision-Making
- Customer Service Management
- Relationship Building
- Phone and Email Etiquette
- Data Entry
- Office Management
- Coaching and Mentoring
- Operations Management
- Project Management
- Quickbooks
Accomplishments
Full scholarship Athlete Division 1
Microsoft certified
Professional athlete in Spain, Italy, France
Languages
French
Native or Bilingual
Wolof
Native or Bilingual
Spanish
Professional Working
Timeline
Warranty Coordinator
Meritage Homes Corp
11.2023 - Current
Relationship Banker
Bank Of America
06.2022 - 11.2023
Professional Athlete
Basketball
10.2021 - 06.2022
Banker
Chase Bank
10.2020 - 10.2021
Bachelor of Arts - Business Administration And Management
University of South Alabama