Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amanda Hollins

Sassafras,KY

Summary

Patient-focused Medical Assistant with 12 years experience in healthcare. I've been a medical assistant for over 6 years. Before becoming a medical assistant I worked as a nursing assistant and a direct support professional. Trained in patient care and successful in working as part of a team to assist individuals with diverse needs. Good at maintaining composure in stressful situations. I have always had a passion for helping people however i can. I truly believe that in healthcare it is "one team, one fight". When you work in healthcare you work for the patients. The ultimate goal in healthcare is to take care of people with compassion and care.

Overview

13
13
years of professional experience

Work History

Patient Services Technican

Brightview
03.2024 - Current
  • Enhanced the patient experience with professional communication, empathy, and a genuine interest in their wellbeing.
  • Improved patient satisfaction by efficiently addressing concerns and providing timely assistance.
  • Streamlined patient check-in procedures to reduce wait times and increase overall efficiency.
  • Assisted medical professionals in collecting vital information for accurate diagnoses, contributing to better patient outcomes.
  • Maintained strict adherence to HIPAA regulations, ensuring the confidentiality of sensitive patient data.
  • Scheduled appointments accurately and promptly, reducing the risk of overbooking or missed appointments.
  • Provided exceptional customer service while answering phone calls and directing inquiries to appropriate departments.
  • Coordinated with insurance providers to verify coverage details and facilitate smooth billing processes for patients.

Claims Processing Specialist

Kentucky River Community Care Inc.
08.2021 - Current


  • Data entry as related and necessary for the processing of claims.
  • Provide basic instruction to customer service staff regarding data collection and entry claims related information.
  • Maintain related filing as necessary.
  • Completion of duties within specified time frames.
  • Work with clinical and administrative staff to ensure timely and accurate of claims related treatment information (i.e. diagnosis) into electronic medical record.
  • verify insurances
  • work in various systems to process claims


Physician Office Assistant

Appalachian Regional Healthcare System
03.2019 - 09.2021
  • Completed in-depth physical evaluations and gathered patient medical data to complete speedy, successful office visits.
  • Worked with patients to understand needs and provide service.
  • Maintained work areas in patient rooms in clean, neat and appropriately sterilized condition to meet any demand.
  • Gathered vitals and patient information
  • Answered phone calls from patients
  • Spoke with other facilities to get patients proper care (referrals, gathering information for providers)

Direct Support Professional

Mountain ridge community care
04.2017 - 10.2017
  • Assisted disabled clients in any way necessary to facilitate independence and well-being.
  • Maintained a clean, safe and well-organized patient environment.
  • Ensured safety and well-being of each patient in alignment with care plan.
  • Worked to improve and enhance patient lives through effective and compassionate care.
  • Administered medication as directed by physician.
  • Developed rapport with patients to create a safe and trusting environment for care.
  • Transported individuals to medical appointments and other errands.
  • Completed entries in log books, journals and care plans to document accurately report patient progress.
  • Supervised daily activities and provided assistance when needed.

Nursing Assistant

American senior communities
04.2016 - 01.2017
  • Provided behavioral/emotional support and supervision for those with dementia and Alzheimer's.
  • Provided all daily living tasks to enhance quality of life for elderly patients.
  • Helped residents with bathing, dressing, feeding, lifting and transferring.
  • Assisted patients with bathing, dressing, hygiene and grooming.
  • Monitored fluid intake and output levels.
  • Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
  • Checked patient vitals such as temperature, blood pressure and blood sugar levels.

Direct Support Professional

Rescare (caky of hazard)
10.2011 - 10.2016
  • Provided behavioral/emotional support and supervision for those with dementia and Alzheimer's.
  • Provided all daily living tasks to enhance quality of life for elderly patients.
  • Helped residents with bathing, dressing, feeding, lifting and transferring.
  • Assisted patients with bathing, dressing, hygiene and grooming.
  • Monitored fluid intake and output levels.
  • Supervised daily activities and provided assistance
  • Updated patient files with current vitals, behaviors and other data relevant to treatment planning.
  • Administered medication as directed by physician.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Developed rapport to create safe and trusting environment for care.
  • Maintained clean, safe and well-organized patient environment.

Education

Attending classes for CMA -

Choice MD
London, Kentucky

High School Diploma -

Perry county central high school
Hazard, Kentucky
2010

Skills

  • Patient-focused care
  • Healthy meal preparation
  • Feeding assistance
  • Electronic medical record
  • Medication Administration
  • Patient Management
  • Medical office administration
  • Organization
  • Professional bedside manner
  • CPR certification
  • Patient position competency
  • Patient Care
  • Bathing assistane
  • Medical Records Management
  • Direct Patient Care
  • Office Operations
  • Insurance verification
  • Record keeping
  • Data input

Timeline

Patient Services Technican

Brightview
03.2024 - Current

Claims Processing Specialist

Kentucky River Community Care Inc.
08.2021 - Current

Physician Office Assistant

Appalachian Regional Healthcare System
03.2019 - 09.2021

Direct Support Professional

Mountain ridge community care
04.2017 - 10.2017

Nursing Assistant

American senior communities
04.2016 - 01.2017

Direct Support Professional

Rescare (caky of hazard)
10.2011 - 10.2016

Attending classes for CMA -

Choice MD

High School Diploma -

Perry county central high school

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Amanda Hollins