Amanda Holzheu

Production Control

• Proficient in basics of warehouse operations such as shipping/receiving, picking/packing, palletizing, inventory management, and warehouse management.
• Created driver’s folders, issuing military driver’s licenses, dispatching military vehicles, ordering/receiving parts, assigning them to storage locations and placing work orders at the Motorpool.
• Basic knowledge of handling recoverable parts and tagging them appropriately for turn in.
• Carefully listen to instructions, pay attention to detail and execute all orders with a team of soldiers

Recruiting

• Conducted targeted outreach and interviews to identify and recruit qualified candidates, ensuring mission readiness and meeting monthly enlistment goals.
• Managed and maintained applicant tracking systems and documentation in compliance with Army regulations and privacy standards.
• Built and maintained strong relationships with schools, community organizations, and influencers to enhance Army brand awareness and talent pipeline.
• Delivered compelling presentations on Army career opportunities, benefits, and training programs to diverse audiences.

• Responded to inbound inquiries from medical providers regarding claim coding, ensuring compliance with fraud, waste, and abuse (FWA) policies to reduce billing errors and promote cost-effective healthcare practices.
• Managed high volumes of customer inquiries for efficient resolution, enhancing overall client experience.
• Analyzed root causes of recurring issues to implement preventive measures, reducing the number of future complaints.

• Duties include answering inbound phone calls and helping customers get fitted for the correct pillow that is going to work well for them. Generated over 47,000 in sales
• Generated additional sales opportunities with upselling and cross-selling techniques.
• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.

• Initiated Inbound and outbound calls helping patients get scheduled with hearing care professionals to evaluate their hearing and hopefully improve their quality of life by connecting them to the resources they need to hear better.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.