Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amanda Hopkins

Talbott,TN

Summary

Looking for a career that I can help the community and continue to grow with.

Overview

22
22
years of professional experience

Work History

Property Management

UTSA Properties
Morristown, TN
10.2012 - Current
  • Maintained accurate records of all leases, renewals, and terminations in the property management software system.
  • Maintained accurate records of all service calls and completed tasks using property management software tools.
  • Collaborated closely with the accounting department on accounts receivable and payable matters related to property management operations.
  • Prepared monthly financial reports summarizing income, expenses, occupancy rates and other information related to property management activities.

Hamblen County Forensic Assistant

City Of Morristown
Morristown, TN
10.2010 - Current
  • Organized and maintained filing systems for documents and records.
  • Assisted in the preparation of reports, presentations and correspondence.
  • Ensured office equipment was operational, stocked with supplies and maintained in a clean condition.
  • Scheduled meetings, appointments and travel arrangements for staff members.
  • Provided administrative support to senior management team.
  • Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
  • Greeted visitors, clients and guests in a professional manner.
  • Processed incoming mail on a daily basis including sorting, distributing and responding when necessary.
  • Compiled data into spreadsheets for analysis or reporting purposes.
  • Assisted with event planning activities such as conferences or seminars.
  • Developed positive relationships with internal customers through effective communication techniques.
  • Coordinated special projects as assigned by management staff.
  • Scanned documents using high-speed scanners for digital archiving purposes.
  • Served as contact person and source of information to maintain good communication with clients.
  • Answered incoming calls and recorded accurate messages.
  • Gathered and sorted data for inclusion in reports and files.
  • Executed record filing systems to improve document management and organization.
  • Maintained positive working relationship with fellow staff and management.

Patient Service Representative

Covenant Health Systems
Morristown, TN
08.2010 - Current
  • Greeted patients upon arrival and directed them to the appropriate area.
  • Provided customer service by answering patient questions and addressing concerns.
  • Verified insurance information, collected payments, and scheduled appointments.
  • Assisted with the completion of medical forms and records.
  • Maintained a clean and organized reception area.
  • Answered incoming calls in a professional manner.
  • Processed referrals from primary care physicians to specialists for further treatment or evaluation.
  • Ensured all necessary paperwork was completed prior to patient visits.
  • Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
  • Sorted and distributed incoming mail daily.
  • Inputted patient demographic data into electronic health record system.
  • Scanned documents into electronic health record system as needed.
  • Performed administrative duties such as filing, faxing, photocopying.
  • Prepared letters and documents for mailing as requested by supervisor or physician staff.
  • Assisted with scheduling follow-up appointments according to provider availability.
  • Responded promptly to emails from patients regarding appointment changes or cancellations.
  • Adhered to HIPAA regulations when handling confidential patient information.
  • Provided support with various tasks such as scheduling tests, ordering supplies.
  • Maintained accurate records of services provided during each visit or procedure.
  • Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Scheduled patient appointments and procedures.
  • Scheduled and confirmed patient appointments with patients and healthcare professionals.
  • Registered patients by verifying records to update computer system and patient charts.
  • Coordinated with patients and healthcare professionals to meet patient needs.

Patient Service Representative

Healthstar Physicians Pc
Morristown, TN
05.2002 - 08.2010

Education

High School Diploma -

Jefferson County High School
Dandridge, TN
05-1998

Skills

  • Appointment Scheduling
  • Customer Service
  • HIPAA Compliance
  • Office Administration
  • Payment Collection
  • Patient Intake
  • Problem-Solving

Timeline

Property Management

UTSA Properties
10.2012 - Current

Hamblen County Forensic Assistant

City Of Morristown
10.2010 - Current

Patient Service Representative

Covenant Health Systems
08.2010 - Current

Patient Service Representative

Healthstar Physicians Pc
05.2002 - 08.2010

High School Diploma -

Jefferson County High School
Amanda Hopkins