Amanda Hopkins
Talbott,TN
Summary
Looking for a career that I can help the community and continue to grow with.
Overview
22
22
years of professional experience
Work History
Property Management
UTSA Properties
Morristown, TN
10.2012 - Current
- Maintained accurate records of all leases, renewals, and terminations in the property management software system.
- Maintained accurate records of all service calls and completed tasks using property management software tools.
- Collaborated closely with the accounting department on accounts receivable and payable matters related to property management operations.
- Prepared monthly financial reports summarizing income, expenses, occupancy rates and other information related to property management activities.
Hamblen County Forensic Assistant
City Of Morristown
Morristown, TN
10.2010 - Current
- Organized and maintained filing systems for documents and records.
- Assisted in the preparation of reports, presentations and correspondence.
- Ensured office equipment was operational, stocked with supplies and maintained in a clean condition.
- Scheduled meetings, appointments and travel arrangements for staff members.
- Provided administrative support to senior management team.
- Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
- Greeted visitors, clients and guests in a professional manner.
- Processed incoming mail on a daily basis including sorting, distributing and responding when necessary.
- Compiled data into spreadsheets for analysis or reporting purposes.
- Assisted with event planning activities such as conferences or seminars.
- Developed positive relationships with internal customers through effective communication techniques.
- Coordinated special projects as assigned by management staff.
- Scanned documents using high-speed scanners for digital archiving purposes.
- Served as contact person and source of information to maintain good communication with clients.
- Answered incoming calls and recorded accurate messages.
- Gathered and sorted data for inclusion in reports and files.
- Executed record filing systems to improve document management and organization.
- Maintained positive working relationship with fellow staff and management.
Patient Service Representative
Covenant Health Systems
Morristown, TN
08.2010 - Current
- Greeted patients upon arrival and directed them to the appropriate area.
- Provided customer service by answering patient questions and addressing concerns.
- Verified insurance information, collected payments, and scheduled appointments.
- Assisted with the completion of medical forms and records.
- Maintained a clean and organized reception area.
- Answered incoming calls in a professional manner.
- Processed referrals from primary care physicians to specialists for further treatment or evaluation.
- Ensured all necessary paperwork was completed prior to patient visits.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
- Sorted and distributed incoming mail daily.
- Inputted patient demographic data into electronic health record system.
- Scanned documents into electronic health record system as needed.
- Performed administrative duties such as filing, faxing, photocopying.
- Prepared letters and documents for mailing as requested by supervisor or physician staff.
- Assisted with scheduling follow-up appointments according to provider availability.
- Responded promptly to emails from patients regarding appointment changes or cancellations.
- Adhered to HIPAA regulations when handling confidential patient information.
- Provided support with various tasks such as scheduling tests, ordering supplies.
- Maintained accurate records of services provided during each visit or procedure.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Scheduled patient appointments and procedures.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Registered patients by verifying records to update computer system and patient charts.
- Coordinated with patients and healthcare professionals to meet patient needs.
Patient Service Representative
Healthstar Physicians Pc
Morristown, TN
05.2002 - 08.2010
Education
High School Diploma -
Jefferson County High School
Dandridge, TN05-1998
Skills
- Appointment Scheduling
- Customer Service
- HIPAA Compliance
- Office Administration
- Payment Collection
- Patient Intake
- Problem-Solving
Timeline
Property Management
UTSA Properties
10.2012 - Current
Hamblen County Forensic Assistant
City Of Morristown
10.2010 - Current
Patient Service Representative
Covenant Health Systems
08.2010 - Current
Patient Service Representative
Healthstar Physicians Pc
05.2002 - 08.2010
High School Diploma -
Jefferson County High School