AMANDA HOPKINS
Coram,NY
Summary
Dynamic leader with a proven track record at Splish Splash Water Park, enhancing team efficiency and customer satisfaction. Skilled in workflow organization and problem-solving, I excel in creating a culture of excellence and commitment. Expertise in communication and productivity improvement, I consistently deliver results, fostering a positive environment and driving success.
Overview
6
6
years of professional experience
Work History
Wait Staff Member
Bristal Assisted Living
Mount Sinai, NY
03.2024 - Current
- Greeted and welcomed customers, providing them with menus.
- Ensured that all orders were taken correctly and in a timely manner.
- Provided excellent customer service to guests, ensuring they had an enjoyable experience.
- Answered questions about menu selections and made recommendations when requested.
- Assisted other wait staff members as needed, such as refilling beverages or delivering food to tables.
- Performed opening and closing duties such as restocking supplies, cleaning floors.
- Provided emotional support to patients and their families during difficult times.
- Cleared table and bussed dishes to allow for quick setups.
- Set up dining room to meet hospitality and service standards.
- Resolved customer complaints in a professional manner in order to maintain a positive atmosphere.
Supervisor
Splish Splash Water Park
Calverton, NY
05.2019 - 09.2023
- Over daily operation of the department, ensuring workflow and timely completion
- Applied strong leadership talents and proven skills maintaining team efficiency and organizing workflows
- Improved customer satisfaction with timely addressing concerns, and finding effective solutions
- Enhanced productivity by implementing efficient workflows and setting clear expectations for staff members
- Received contacts managing team members promptly maintaining harmonious working environment
- Demonstrated commitment to the organization by leading by example and fostering a culture of excellence
- Improved customer satisfaction with prompt and courteous handling of inquiries and complaints
- Maintained cleanliness of work area, including sweeping, mopping and dusting surfaces.
Education
High School Diploma -
Longwood Highschool
Middle Island, NY06.2023
Some College (No Degree) - Nursing
Hunter Business School
Medford, NYSkills
- Leadership
- Team Efficiency
- Workflow Organization
- Customer Satisfaction
- Problem Solving
- Productivity Improvement
- Workforce Management
- Clear Expectations
- Communication
- Commitment
- Culture Building
- Excellence
- Department organization
- reliable
Hobbies and Interests
- helping others
- Music
- Effective Communication
- dancing
Timeline
Wait Staff Member
Bristal Assisted Living
03.2024 - Current
Supervisor
Splish Splash Water Park
05.2019 - 09.2023
High School Diploma -
Longwood Highschool
Some College (No Degree) - Nursing
Hunter Business School
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