Amanda Horne
Southbridge,MA
Summary
Successful Club Manager accomplished in running profitable, efficient businesses. Delivers stellar reputation and high customer satisfaction by empowering staff to maintain exceptional standards. Talented marketer and business problem-solver with hands-on leadership style. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
9
9
years of professional experience
Work History
Waitress/Entertainer
Hooters Inc.
Shrewsbury, Massachusetts
01.2024 - Current
- Maintained a clean work station by restocking supplies, wiping down counters.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Took orders for food and drinks and delivered them to guests.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Sang popular songs to engage the crowd in sing-alongs.
Sales Manager
Tempur-Pedic
Natick, MA
05.2023 - 01.2024
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Tracked monthly sales to generate reports for business development planning.
- Created and maintained sales environment to support business objectives.
- Developed successful strategies and goals to penetrate new territories by assessing competitor offerings and approaches.
Sales Manager
Michael Kors
Natick, MA
06.2022 - 05.2023
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Tracked monthly sales to generate reports for business development planning.
- Performed sales consultations and educated clients on products and services.
- Created and maintained sales environment to support business objectives.
Club Manager
Planet Fitness
Shrewsbury, MA
05.2016 - 05.2022
- Engaged guests frequently to understand needs and resolve concerns.
- Boosted business with special events and successful marketing strategies.
- Oversaw exceptional customer service program focused on exceeding expectations and maintaining club's reputation.
- Managed club's business and financial records, including paying employees and securing necessary permits.
- Coordinated maintenance and cleaning activities to keep club in top shape for members.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
- Met with each associate to establish realistic monthly sales goals.
- Cross-trained in every store role to maximize operational knowledge.
- Addressed internal and customer-related issues each day and affected strategic resolutions.
- Recruited, hired and trained new employees, including monitoring and review of individual performance.
Education
High School Diploma -
David Prouty High School
Spencer, MA05.2014
Skills
- Capital improvement planning
- Key accounts and territory management
- Systems and automation applications
- Lead generation
Timeline
Waitress/Entertainer
Hooters Inc.
01.2024 - Current
Sales Manager
Tempur-Pedic
05.2023 - 01.2024
Sales Manager
Michael Kors
06.2022 - 05.2023
Club Manager
Planet Fitness
05.2016 - 05.2022
High School Diploma -
David Prouty High School