Amanda Hott
Winchester,VA
Summary
Driven Assistant Manager with a proven track record at Valerie Hill Vineyard & Winery, enhancing operational efficiency and customer satisfaction. Skilled in inventory management technology and fostering team collaboration. Demonstrates exceptional cross-training capabilities and a commitment to professional development, leading to significant improvements in service quality and team morale.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Manager
Valerie Hill Vineyard & Winery
05.2021 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, and forecast future needs.
- Mentored staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various tasks/events.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Facilitated team-building activities, enhancing team cohesion and morale.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Improved operational efficiency by adopting new technology for inventory management.
Apprentice
Gents Barbershop
06.2019 - 03.2020
- Worked under guidance of experienced professionals to learn trade best practices and techniques.
- Demonstrated eagerness to learn by asking questions and seeking clarification when necessary.
- Enhanced practical skills by assisting experienced professionals in various tasks.
- Adhered to company policies, procedures, and safety guidelines during daily work activities.
- Observed experienced professionals in action, gaining valuable insights into best practices within the field.
- Learned wide range of simple and complex techniques from on-the-job training.
- Prepared worksite by setting up required tools and supplies.
- Received constructive feedback from mentors, leading to improved performance and increased knowledge.
- Built strong relationships with team members and supervisors, fostering a positive work environment.
- Contributed to customer satisfaction by providing timely and courteous service during on-site assignments.
Education
Associate of Science - Dental Hygeine
Laurel Ridge Community College
Middletown, VA12.2021
Skills
Appointment Scheduling
Cross-Training Capabilities
Knowledgeable in [Software]
Patient Education
Oral hygiene education
Dental staff assistance
Certification
Currently enrolled in MedCerts online Dental Assisting.
Timeline
Assistant Manager
Valerie Hill Vineyard & Winery
05.2021 - Current
Apprentice
Gents Barbershop
06.2019 - 03.2020
Associate of Science - Dental Hygeine
Laurel Ridge Community College
Currently enrolled in MedCerts online Dental Assisting.
Similar Profiles
Jeremy RatliffJeremy Ratliff
Head Brewer at Lucky Vines Vineyard and Winery Winery EcommerceHead Brewer at Lucky Vines Vineyard and Winery Winery Ecommerce
Mark MarrandinoMark Marrandino
Winery Worker- Seasonal at Paradise Hills Vineyard and WineryWinery Worker- Seasonal at Paradise Hills Vineyard and Winery
Andrew BrownAndrew Brown
Tasting Room Manager at Siren Song Vineyard Estate & WineryTasting Room Manager at Siren Song Vineyard Estate & Winery