Keyonce’ Furlow
Plantersville,AL
Summary
Dynamic professional with extensive experience in team leadership, operational management, and exceptional customer service. Proven ability to leverage strategic planning and innovative problem-solving skills to enhance team productivity and elevate service quality. Committed to cultivating a collaborative and adaptable work environment that empowers team members to excel. Recognized for driving results through effective communication and a focus on continuous improvement.
Overview
4
4
years of professional experience
Work History
Assistant Manager
DTLR
Selma, AL
06.2025 - Current
- Led daily operations, ensuring efficient workflow and adherence to company standards.
- Developed training programs for new staff, enhancing team performance and productivity.
- Coordinated inventory management processes to optimize stock levels and reduce waste.
- Implemented process improvements that increased operational efficiency and reduced costs.
- Monitored team performance metrics, providing constructive feedback to drive continuous improvement.
- Conducted regular staff meetings to align goals and address challenges within the team.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
Sales Associate
City Gear
Selma, AL
09.2024 - Current
- Produce and give extraordinary customer service highlighted in the customer service manual, including helping customers as they enter the store, and helping multiple customers during peak periods
- Promote and sell services and merchandise provided
- Assist in the daily operations of the store, including completing work lists, clean up lists, weekly shipments, and store maintenance
- Utilize presenting merchandise to promote and sell goods, guidance found in the product knowledge manual
- Promoted to assistant manager in June 2025
Medical Receptionist
American Family Care
Montgomery, AL
11.2024 - 03.2025
- Deliver a great welcoming experience as the first person the patient sees.
- Scheduled appointments using electronic medical record (EMR) systems, ensuring accurate data entry.
- Managed patient check-in and check-out processes to enhance operational efficiency.
- Maintained patient confidentiality while handling sensitive information in compliance with HIPAA regulations.
- Trained new staff on office procedures and EMR software, fostering a collaborative work environment.
- Developed improved filing systems for patient records, increasing accessibility and organization of information.
- Resolved patient inquiries and complaints promptly, enhancing overall patient satisfaction scores.
- Helped patients complete necessary medical forms and documentation.
- Checked patient insurance, demographic, and health history to keep information current.
- Implemented workflow improvements that reduced wait times and optimized front desk operations.
Warehouse Worker
Amazon Warehouse
Bessemer, AL
12.2023 - 06.2024
- Oversee and manage the selection of handling orders
- Ensure that products and/or merchandise are packed neatly and securely
- Ensure that all warehouse operations are well maintained and managed
- Operated material handling equipment to efficiently transport goods within warehouse environment.
- Conducted regular quality checks on products to maintain standards and prevent errors.
- Collaborated with team members to streamline workflow and improve processing times.
Wal-Mart Cashier
Walmart
Prattville, AL
02.2023 - 08.2023
- Provide effective help to customers when needed
- Operate cash register to total up customer goods and take in payments
- Take appropriate procedures in attending to claims of customers
- Apprised with product updates and product information as to offer good response to customers’ questions
- Handle proper labeling and pricing of merchandise
- Ensure the store is clean
- Ensure displaced products are returned to the right department and shelf
Retail Sales Consultant
AT&T
Selma, AL
08.2021 - 05.2022
- Performed all functions associated with the sale of products to customers in store
- Provided customer service by assisting customers in selecting merchandise, explaining features, answering questions, providing technical assistance, and resolving problems
- Collected money from customers at cash register
- Maintained accurate records of transactions
- Resolved complaints concerning merchandise received
- Sold merchandise on commission basis
- Adhered to company policies and procedures
- Kept store clean and orderly
- Followed safety rules and regulations
- Performed other duties as assigned
Education
High school diploma -
Dallas County High School
Plantersville, AL05.2020
Skills
- Sales
- Medical terminology
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Problem-solving
- Customer relations
- Staff training and development
- Staff supervision
- Staff management
- Retail operations
- Team building
- Employee scheduling
- Recruiting and interviewing
- Sales strategies
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Patient scheduling
- HIPAA compliance
- Patient registration
- Office administration
- HIPAA guidelines
- Appointment management
- Payment collection
- Reminder calls
Timeline
Assistant Manager
DTLR
06.2025 - Current
Medical Receptionist
American Family Care
11.2024 - 03.2025
Sales Associate
City Gear
09.2024 - Current
Warehouse Worker
Amazon Warehouse
12.2023 - 06.2024
Wal-Mart Cashier
Walmart
02.2023 - 08.2023
Retail Sales Consultant
AT&T
08.2021 - 05.2022
High school diploma -
Dallas County High School