Amanda Houchens
Bowling Green,KY
Summary
Dynamic and results-driven professional with a strong background in management and customer service, notably at IH Services. Proven ability to enhance customer satisfaction and team performance through effective problem-solving and attention to detail. Dependable and reliable, with a valid driver's license and a commitment to timely, high-quality service delivery.
Overview
20
20
years of professional experience
Work History
Delivery Driver
FedEx
11.2017 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Manager
IH Services
01.2010 - 11.2017
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Manager
Movie Gallery
01.2005 - 11.2017
Education
General - N/A
Allen County Scottsville High School
Scottsville, KY05.1997
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Attention to detail
- Time management
- Dependable and reliable
- Problem-solving
- Punctual and reliable
Timeline
Delivery Driver
FedEx
11.2017 - Current
Manager
IH Services
01.2010 - 11.2017
Manager
Movie Gallery
01.2005 - 11.2017
General - N/A
Allen County Scottsville High School
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