Amanda Howell
Villa Rica,GA
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
16
16
years of professional experience
Work History
Senior Training Manager
Sally Beauty Supply
Carrollton, GA
06.2014 - Current
- Management and supervision of staff of 16 team members, assist 26 stores in district
- Train newly hired managers for district
- Recruit, hire and retain staff
- Prepare, Conduct & figure outcome of yearly inventory for 26 stores
- Maintain Inventory and weekly stock replenishment
- Explain and implement all HR policies and operational policies to everyone
- Schedule phone interviews and pre screen applicants
- Conduct 2nd interviews for the entire district
- Create speeches for weekly conference calls
- Exceed sales goals and shrink goals
- Assist 26 stores with any technical issues/or issues that may arise
- Traveling to assist surrounding stores in need
- Create schedules, resolve callouts, fix payroll discrepancies, maintain a payroll budget
- Generate employee kpi/goal tracking each month
- Develop customer-focused associates through coaching
- Assist to build new stores, clean troubled stores up, and help close stores down
- Assist all employees with HR and payroll inquiries
- Create new incentives for employees to increase credit card sales
- Multi-task to fulfill and oversee ship from store, BOPIS and curb side orders
Brand Ambassador
Highland Provisions
Lithia Springs, GA
10.2015 - 11.2016
- Demo samples of Boars Head products to customers at Publix
- Travel to all Georgia Publix locations
- Maintain a brand image to the public
- Hold public speaking demonstrations about Boars Head Products
- Maintain par levels for each store
- Order for each store to par level
- Never have out of stocks
- Check out of dates and damage accordingly
- Train new hires.
Host
P.F Changs
Sandy Springs, GA
11.2013 - 06.2014
- Named Employee of Month during snow storm of 2014
- Bussed tables to set parties
- Trained new hosts
- Managed all arriving guests to be set within wait periods
Assistant Manager
Spirit Halloween Store
Atlanta, GA
09.2013 - 11.2013
- Assist customers with questions, inquiries and merchandise
- Inventory control and stock replenishment
- Build and demo entire store within temporary time lines
- Supervise all logistics
- Build animatronics for large displays
- Management and supervision of staff of 18 team members.
Foodservice Manager Pizza Hut and Starbucks
Target Stores
Jefferson City, MO
10.2008 - 11.2009
- Oversee daily activities for Pizza hut and Starbucks and Entire Front End
- Resolve all guest return conflicts
- Order supplies and food to par weekly
- Set monthly planoguides
- Worked cohesively with entire Target team
- Managed cashiers breaks
- Resolve all front end issues for a fast check out
- Inventory Pizza hut and Starbucks
- Hire, train and retain staff for entire front end
- Management and supervision of staff of 21 team members
- Sales forecasting to make quotas.
Education
Bachelors Degree of Science in Food and Beverage Management -
Art Institute of Atlanta
01.2013
Skills
- Microsoft Word
- Human resources
- Microsoft Excel
- Technical support
- Payroll
- Training & Development
- Employment law knowledge
Timeline
Brand Ambassador
Highland Provisions
10.2015 - 11.2016
Senior Training Manager
Sally Beauty Supply
06.2014 - Current
Host
P.F Changs
11.2013 - 06.2014
Assistant Manager
Spirit Halloween Store
09.2013 - 11.2013
Foodservice Manager Pizza Hut and Starbucks
Target Stores
10.2008 - 11.2009
Bachelors Degree of Science in Food and Beverage Management -
Art Institute of Atlanta