Amanda Huber
Saint Paris
Summary
Resourceful Retail Associate with expertise in inventory management and team collaboration. Drives operational efficiency while ensuring safety compliance and high standards in customer service. Skilled in resolving complaints and enhancing customer experiences, with a strong focus on training and mentoring staff. Committed to fostering teamwork and adapting to evolving retail environments.
Overview
23
23
years of professional experience
Work History
Retail AP team associate
Walmart
Piqua
03.2023 - Current
- Provided knowledgeable assistance to customers with product inquiries and service requests, enhancing overall shopping experience.
- Supported inventory management by counting and replenishing stock levels.
- Trained new associates on store policies and procedures.
- Resolved customer complaints effectively to maintain high levels of satisfaction and loyalty.
- Participated in promotional setups and seasonal displays for new items.
- Provided customer service to clients, including resolving complaints and answering inquiries.
- Assisted in the development of team strategies and goals.
- Maintained inventory records and tracked deliveries.
- Performed quality assurance checks on products delivered by the team.
- Coordinated with other departments to ensure timely delivery of projects.
- Collaborated with vendors to ensure supply chain needs were met in a timely manner.
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
- Built and maintained working relationships with peers and upper management.
- Ensured workplace cleanliness around equipment, contributing to a safer and more productive environment.
- Looked for ways to go above and beyond job requirements.
- Upheld high standards of productivity and quality in operations.
- Assisted in inventory management, ensuring stock levels met demand without excess.
- Performed quality checks on products and documented discrepancies.
- Collaborated with team members to complete demanding projects under tight deadlines.
- Used machinery safely and according to manufacturer instructions to prevent workplace accidents.
- Packaged finished products and prepared boxes, containers and pallets for shipment to distribution centers.
OGP Team Associate
Walmart
Piqua
03.2020 - 03.2023
- Collaborated with team members to improve customer service satisfaction.
- Operated cash registers and processed transactions accurately.
- Supported inventory management by conducting regular stock checks to ensure product availability.
- Trained new associates on store procedures and systems.
- Provided customer service to clients, resolving complaints and answering inquiries to enhance overall customer experience.
- Maintained inventory records and tracked deliveries.
- Performed quality assurance checks on products delivered by the team.
- Coordinated with other departments to ensure timely delivery of projects.
- Collaborated with other departments to ensure smooth operations throughout the organization.
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
- Built and maintained working relationships with peers and upper management.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Looked for ways to go above and beyond job requirements.
- Participated in regular training sessions to improve product knowledge and service skills.
- Worked through each required task and step in production processes.
- Performed quality checks on products and documented discrepancies.
- Packaged products and double-checked package labels for accuracy.
- Packed finished products and prepared for shipment.
Hardlines and Homelines Department Manger
Walmart
Piqua
07.2015 - 03.2020
- Managed Homelines department operations and ensured compliance with company policies.
- Led team training sessions to enhance product knowledge and customer service skills.
- Coordinated inventory management to ensure stock levels met customer demand and product availability.
- Analyzed sales trends to identify opportunities for improving merchandise displays.
- Developed promotional strategies that enhanced customer engagement and increased foot traffic in the Homelines section.
- Oversaw scheduling and staffing to ensure efficient department operations and coverage.
- Implemented process improvements to enhance workflow efficiency in daily tasks.
- Fostered a positive work environment by encouraging teamwork and open communication among staff.
- Resolved conflicts between employees or customers in a professional manner.
- Coordinated with other departments to ensure smooth flow of merchandise from suppliers to stores.
- Ensured that all products were properly displayed according to company guidelines.
- Maintained a high level of customer service by providing timely responses to inquiries and complaints.
- Monitored inventory levels to ensure adequate stock availability for customers.
- Provided feedback on employee performance reviews in order to facilitate their development.
- Analyzed sales data to identify product demand trends and adjusted merchandising plans to align with customer preferences.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Reviewed completed work to verify consistency, quality, and conformance.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Assigned work and monitored performance of project personnel.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Implemented quality control measures to uphold company standards.
Assistant Store Manager
Walmart
Urbana
03.2012 - 07.2015
- Supervised daily store operations, ensuring adherence to company standards and enhancing overall efficiency.
- Trained and mentored new staff on customer service and sales techniques.
- Managed inventory levels to optimize product availability and minimize loss.
- Led team meetings to discuss goals, updates, and motivate staff engagement.
- Conducted regular audits to uphold cleanliness and organization standards, contributing to a positive shopping experience.
- Collaborated with management on strategies for improving customer satisfaction.
- Resolved customer inquiries and complaints efficiently to uphold service quality.
- Managed day-to-day store operations, focusing on customer service, inventory management, and effective staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Ensured compliance with all safety regulations throughout the store premises.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Organized weekly meetings with department heads to review progress on key objectives.
- Maintained a safe working environment by enforcing safety regulations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Prepared staff work schedules and assigned team members to specific duties.
- Formed and sustained strategic relationships with clients.
- Mitigated business risks by working closely with staff members and assessing performance.
Hardware and Electronics Department Manager
Walmart
Piqua
11.2005 - 03.2012
- Managed daily operations of electronics department to ensure efficient workflow.
- Trained staff on product knowledge and customer service techniques.
- Oversaw inventory management to maintain optimal stock levels.
- Implemented promotional displays to enhance customer engagement and visibility.
- Resolved customer inquiries and complaints to ensure satisfaction and loyalty.
- Conducted regular team meetings to align goals and improve communication.
- Analyzed sales trends to identify opportunities for product improvement and selection.
- Resolved customer complaints in a timely manner to maintain high levels of customer satisfaction.
- Assisted customers with product selection based on individual needs.
- Analyzed financial data to identify cost-saving opportunities for the electronics department.
- Monitored customer service standards within the electronics department.
- Coordinated product launches and displays to maximize product visibility and customer engagement.
- Adhered to all quality assurance protocols established by management.
- Cultivated relationships with suppliers, vendors, and customers to enhance collaboration and product offerings.
- Scheduled employee shifts according to peak hours at store level.
- Recruited, trained, mentored and evaluated staff performance on an ongoing basis.
- Ensured compliance with company policies, regulations and safety guidelines.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Recruited and trained new employees to meet job requirements.
- Reviewed completed work to verify consistency, quality, and conformance.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Assigned work and monitored performance of project personnel.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Proposed or approved modifications to project plans.
Hardware Sales Associate
Walmart
Bellefontaine
07.2004 - 11.2005
- Guided customers in selecting hardware products and tools to meet their project needs.
- Organized displays to improve product visibility and accessibility, enhancing customer shopping experience.
- Provided product information and technical support to customers.
- Processed sales transactions accurately and efficiently at the register.
- Monitored stock levels and reported shortages to management promptly.
- Educated customers on proper use and care of hardware items.
- Assisted customers with product selection, pricing and availability.
- Adhered to safety standards while handling heavy equipment or hazardous materials within the store environment.
- Maintained a clean, organized and well-stocked sales floor.
- Demonstrated expertise in hardware products and services to customers.
- Developed product knowledge by attending training sessions and reading materials provided by vendors.
- Assisted with merchandising tasks such as stocking shelves, setting up displays and organizing backroom inventory.
- Explained features and benefits of various products, helping customers make informed purchasing decisions.
- Worked collaboratively with team members to meet company goals.
- Provided customer service support for store operations, including returns and exchanges.
- Answered incoming phone calls from customers regarding product information or availability.
- Prepared displays for upcoming promotions or special events.
- Ensured compliance with all applicable laws, regulations, policies, and procedures related to retail operations.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Recommended, selected and located merchandise based on customer desires.
- Answered store and merchandise questions and led customers to wanted items.
- Placed special orders or called other stores to find desired items.
- Described merchandise and explained use, operation and care.
- Ticketed, arranged and displayed merchandise to promote sales.
- Prepared merchandise for purchase or rental.
Hardware and Paint Sales Associate
Walmart
Miamisburg
03.2003 - 07.2004
- Assisted customers in selecting paint products and colors.
- Provided expert advice on paint application techniques and tools.
- Leveraged knowledge of paint types, finishes, and tools to provide tailored recommendations for customer projects.
- Educated customers on safety procedures for paint handling to ensure safe usage.
- Educated customers on safety precautions when handling hazardous materials such as paint thinner.
- Resolved customer inquiries and concerns regarding products.
- Resolved customer complaints quickly and efficiently while maintaining a positive attitude.
- Managed customer telephone inquiries by giving accurate product information and product selection advice.
- Responded quickly to customer inquiries via email or other messaging services.
- Demonstrated knowledge of color theory when helping customers select colors for their projects.
- Maintained organized displays and stocked paint supplies.
- Ordered product, stocked shelves and neatly and safely displayed products with corresponding information to fulfill customer painting needs in a welcoming environment.
- Maintained an organized sales floor, ensuring all product displays were neat and clean.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Conducted inventory checks to manage stock levels effectively.
- Collaborated with team members to ensure product availability.
- Ticketed, arranged and displayed merchandise to promote sales.
- Computed purchases and received and processed cash or credit payment.
- Bagged or packaged purchases and wrapped gifts.
- Prepared merchandise for purchase or rental.
- Processed customer transactions efficiently at the register.
- Updated pricing information and communicated discounts and promotions, enhancing customer spending.
- Evaluated customer feedback regarding products purchased to identify areas of improvement.
- Conducted regular price checks to ensure competitive pricing against local competitors.
- Trained new employees on proper customer service techniques and product knowledge.
- Inspected returned merchandise for any defects before restocking them back onto the shelves.
- Answered store and merchandise questions and led customers to wanted items.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Placed special orders or called other stores to find desired items.
- Placed special orders or called other stores to find desired items.
- Bagged or packaged purchases and wrapped gifts.
- Prepared merchandise for purchase or rental.
Education
EMT B - EMT B Certification
Clark State Community College
Springfield, OH01-2021
Real Estate Salesperson - Real Estate License
Hondros College Real Estate
Beavercreek, OH01-2019
High School Diploma -
Fairborn High School
Fairborn, OH05-1985
High School Diploma -
Greene Vocational School
Xenia, OH05-1985
Some College (No Degree) - Hospitality Management
Sinclair Community College
Dayton, OHSkills
- Customer service
- Sales strategy
- Retail operations
- Inventory management
- Visual merchandising
- Quality assurance
- POS systems
- Point-of-sale system
- Decision-making capacity
- Shipping and receiving
- Order preparation
- Chemical handling
- Equipment operation
- Area and facility cleaning
- Facility cleaning
- Time management
- Attention to detail
- Problem-solving
- Complex Problem-solving
- Conflict resolution
- Team collaboration
- Relationship building
- Willingness to learn
- Training and mentoring
- Instruction compliance
- Workplace safety
- Safety compliance
- Decision-making capacity
- Organizing work stations
- Heavy lifting
- Computer skills
- Equipment maintenance
- Facility cleaning
- Order preparation
Timeline
Retail AP team associate
Walmart
03.2023 - Current
OGP Team Associate
Walmart
03.2020 - 03.2023
Hardlines and Homelines Department Manger
Walmart
07.2015 - 03.2020
Assistant Store Manager
Walmart
03.2012 - 07.2015
Hardware and Electronics Department Manager
Walmart
11.2005 - 03.2012
Hardware Sales Associate
Walmart
07.2004 - 11.2005
Hardware and Paint Sales Associate
Walmart
03.2003 - 07.2004
EMT B - EMT B Certification
Clark State Community College
Real Estate Salesperson - Real Estate License
Hondros College Real Estate
High School Diploma -
Fairborn High School
High School Diploma -
Greene Vocational School
Some College (No Degree) - Hospitality Management
Sinclair Community College