Valerie Curtis
Post Falls,ID
Summary
Versatile associate with a proven track record at Walmart, enhancing customer satisfaction and mentoring staff for peak performance. Excelled in cash handling and customer service, demonstrating exceptional problem-solving and communication skills. Achieved notable accuracy in financial transactions, contributing to a positive and efficient shopping environment. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.
Overview
9
9
years of professional experience
Work History
Cashier/AP Associate/Apparel Associate
Walmart
07.2019 - 10.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Learned duties for various positions and provided backup at key times.
Assistant Manager
McDonald's
08.2014 - 06.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Education
Associate in Pharmacy Medication - Pharmacy Technician
Milan Institute
Boise10.2010
High School Diploma -
Centennial High School
Boise, ID05.1995
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Cash Handling
- Cleaning and sanitizing
- Customer service excellence
- Money Handling
- Reliability and punctuality
- Customer Relations
- Cash Register Operation
- Written and verbal communication
- Payment Processing
- Professionalism and Courtesy
- Payment Collection
- Fraud Prevention Awareness
- Employee Training
- Coin and Currency Counting
- Policies and Procedures
- Attention to Detail
- Cash Register Operations
- Basic Mathematics
- Reliable and Responsible
- Professionalism
- Honest and Dependable
- Problem-Solving
Timeline
Cashier/AP Associate/Apparel Associate
Walmart
07.2019 - 10.2023
Assistant Manager
McDonald's
08.2014 - 06.2019
Associate in Pharmacy Medication - Pharmacy Technician
Milan Institute
High School Diploma -
Centennial High School
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