Amanda Huff-Santoyo
Muncy
Summary
Adaptable and dependable professional with a versatile background in administrative support, inventory control, printing and customer service. Known for strong accuracy, record keeping, and problem-solving skills. Ready to streamline operations and support efficient, reliable service delivery.
Overview
16
16
years of professional experience
Work History
Processor I
Brodart
Williamsport, PA
02.2026 - Current
- Supported receiving operations by unloading inbound shipments in company receiving area.
- Verified and matched purchase orders with delivered merchandise, ensuring accuracy of received inventory.
- Inspected packages for damage and shortages, maintaining quality control during receiving.
- Verified item accuracy against packing slips and order details.
- Entered received items into inventory system to maintain records.
- Picked products from inventory bins and storage locations.
- Packed shipments using labels, cartons, and protective materials.
- Fulfilled customer orders for Brodart library supplies and materials, ensuring timely delivery and customer satisfaction.
TPA
Prime Pensions Inc.
Muncy, PA
12.2022 - 12.2025
- Provided expert guidance to clients on pension options and benefits available.
- Investigated and resolved pension-related issues, improving client satisfaction and retention.
- Facilitated communication with clients on pension account updates and inquiries to ensure clarity and understanding.
- Oversaw client pension accounts to ensure accurate record-keeping and timely processing.
- Monitored account activity to identify discrepancies and implement corrective actions, maintaining account accuracy.
- Coordinated operations across multiple platforms to streamline pension account management.
- Executed daily operational tasks with precision in a fast-paced environment.
- Developed and maintained documentation to support regulatory compliance efforts.
- Assisted with customer requests and answered questions to improve satisfaction.
Medical Receptionist
Family Practice Center
Montoursville, Pennsylvania
07.2019 - 12.2025
- Managed high call volume, ensuring timely appointment scheduling and prompt responses to patient inquiries.
- Coordinated appointment schedules to enhance provider availability and improve patient access.
- Facilitated efficient patient check-in and check-out processes to enhance workflow.
- Ensured accurate patient information collection during check-ins to maintain records.
- Verified insurance information and updated patient records in practice system to maintain accurate patient data.
- Facilitated collection of copays to support billing process and processed daily reception transactions
- Assisted patients with forms and explained office procedures clearly
- Collaborated with medical staff to ensure seamless patient care and service delivery.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
cup Operator/ Former Printer
Unique Industries
Montoursville, PA
04.2011 - 07.2019
- Set up and operate printing machines to produce high-quality printed materials.
- Monitored machine performance and adjusted settings to enhance production efficiency.
- Conducted regular inspections to uphold quality standards during production.
- Identified and resolved quality issues promptly, reducing waste and minimizing rework.
- Work closely with team members to coordinate production schedules and workflow.
- Communicate effectively to ensure alignment on project goals and deadlines.
- Facilitated production setup by efficiently loading materials and supplies into equipment.
- Reported any machine malfunctions or performance issues promptly to maintenance staff and supervisors for timely resolution.
- Maintained accurate records of production and packaging operations.
- Performed minor repairs on machines using hand tools such as screwdrivers and wrenches.
- Identified opportunities for improvement within the production process and suggested changes accordingly.
Education
Associate of Applied Science - Legal Assistant
Pennsylvania College of Technology
Williamsport, PA05-1998
High School Diploma -
Warrior Run High School
Turbotville06-1996
Skills
- Order processing
- Inventory system entry
- Purchase order matching
- Shipment receiving
- Quality control
- Record keeping
- Employee training
- Flexographic printers
Timeline
Processor I
Brodart
02.2026 - Current
TPA
Prime Pensions Inc.
12.2022 - 12.2025
Medical Receptionist
Family Practice Center
07.2019 - 12.2025
cup Operator/ Former Printer
Unique Industries
04.2011 - 07.2019
Associate of Applied Science - Legal Assistant
Pennsylvania College of Technology
High School Diploma -
Warrior Run High School