Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amanda Huffin

Suffolk,USA

Summary

Customer service oriented professional capable of multi-tasking and prioritizing workloads to ensure timely delivery. Maintain courteous and professional working relationships with employees at all levels of the organization. Accustomed to handling information that is sensitive and confidential. Manage time and prioritize duties in fast-paced, multi-task environments. Actively participate as a member of a team to move toward the completion of goals. Ultimate Medical Academy – HIPAA Essentials for Healthcare Professionals Certificate. Video Communication Platforms – Zoom and Skype. Microsoft Office Applications – Word, Excel, and PowerPoint.

Overview

4
4
years of professional experience

Work History

Customer Care Coordinator / Customer Service

Continuum Call Center
Suffolk, VA
11.2023 - Current

Cover Letter

Dear Hiring Manager,

I am excited to apply for a remote position in benefits verification or patient access with your company. For over a year, I have worked as a Remote Benefits Verification Representative with Everis, supporting CVS Specialty Pharmacy. In this role, I verify patient insurance benefits, coordinate prior authorizations, and help patients access their medications quickly and accurately.

I bring strong organizational skills, attention to detail, and excellent customer service, along with the ability to manage high call and task volumes in a fast-paced remote environment. My background also includes experience in the service industry, which strengthened my ability to multitask and communicate effectively with diverse customers. I hold an associate’s degree, which further supports my ability to adapt and succeed in professional healthcare settings.

I am looking for a remote opportunity where I can continue helping patients while contributing to a growing, supportive team. I would love the chance to bring my skills and experience to your company.

Resume Headliner

Experienced Remote Benefits Verification Representative | Patient Access & Insurance Specialist

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Resume Summary (3–4 sentences)

Dedicated healthcare professional with over one year of experience as a Remote Benefits Verification Representative supporting CVS Specialty Pharmacy. Skilled in insurance verification, prior authorizations, and helping patients access specialty medications quickly and accurately. Holds an associate’s degree and brings strong organizational, multitasking, and customer service skills to every role. Seeking a remote opportunity to continue supporting patients while contributing to a fast-paced, collaborative team.

Sincerely,

Amanda

Cashier / Customer Service

KFC
Albany, GA
08.2022 - 03.2023
  • Performed various tasks including food production and serving customers at the front counter.
  • Took orders, operated cash register, accepted payments, and made accurate change.
  • Ensured accuracy of cash drawer and kept work area clean and organized.

Homemaker

Full Time Parent
Albany, GA
01.2022 - 07.2022
  • Provided encouragement, support, and access to activities that enable the development of skills.
  • Developed, managed, and maintained a budget effectively.
  • Coordinated and facilitated medical care, meals, and educational and social activities.

Crew Member / Customer Service

Crystal
Albany, GA
07.2021 - 12.2021
  • Ran the drive thru with a headset and operated the cash register.
  • Performed food production tasks and maintained a clean and organized workstation and guest area.
  • Worked in a team environment and communicated effectively with customers, managers, and co-workers.

Education

Associate of Science Degree - Health Sciences – Medical Office and Billing Specialist

Ultimate Medical Academy
01.2024

Diploma - Medical Office and Billing Specialist

Ultimate Medical Academy
01.2023

Skills

  • Medical Practice Management Systems
  • Medical Terminology
  • Medical Records
  • HIPAA Compliance
  • Insurance Verification
  • customer care
  • Insurance Claim Processing
  • Reimbursement Processing
  • Revenue Cycle Management
  • Medicare / Medicaid Government Payers
  • Third Party Payers
  • CPT & ICD-10 Coding
  • Medical Billing
  • Medical Office
  • Medical Administrative
  • Patient Registration
  • Data Entry

Timeline

Customer Care Coordinator / Customer Service

Continuum Call Center
11.2023 - Current

Cashier / Customer Service

KFC
08.2022 - 03.2023

Homemaker

Full Time Parent
01.2022 - 07.2022

Crew Member / Customer Service

Crystal
07.2021 - 12.2021

Associate of Science Degree - Health Sciences – Medical Office and Billing Specialist

Ultimate Medical Academy

Diploma - Medical Office and Billing Specialist

Ultimate Medical Academy
Amanda Huffin