Amanda Hughes
Louisa,KY
Summary
Ready to get back in the workforce. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
23
23
years of professional experience
Work History
Mother
Stay At Home Mom
Louisa, KY
05.2004 - Current
- Raised 2 daughters 1- 20 years of age and on 1 still at home a senior in high school.
- Supported every activity, sport, school event they participated in.
Customer Service Port Representive
AT&T Call Center
Grayson, KY
04.2002 - 06.2009
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Collected deposits or payments and arranged for billing.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Provided top quality control and eliminated downtime to maximize revenue.
- Strengthened customer retention by offering discount options.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer complaints promptly and efficiently.
Education
Associate of Applied Science - Medical Technology
Ashland Community And Technical College
Ashland, KY05-2019
Skills
- Clerical support
- Attention to detail
- Quality assurance
- Microsoft office
- Dependable and responsible
Timeline
Mother
Stay At Home Mom
05.2004 - Current
Customer Service Port Representive
AT&T Call Center
04.2002 - 06.2009
Associate of Applied Science - Medical Technology
Ashland Community And Technical College