AMANDA HUNT
Provo,UT
Summary
Personable and dedicated Customer Support Representative. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Customer Support Representative
Medbridge
Seattle, WA
03.2021 - Current
- Enhanced internal and external customer satisfaction ratings by researching, troubleshooting, and resolving escalated issues efficiently.
- Monitored performance metrics related to customer satisfaction scores met with daily, weekly, and tickets solved.
- Maintained up-to-date knowledge of products, services, policies, and procedures. Meeting weekly with Product teams to provide customer feedback for product updates and customer feature requests.
- Provided technical support when necessary during demos or troubleshooting sessions with enterprise clients and prospects.
- Identified opportunities for upselling additional products or services based on individual customer requirements.
- Processed renewal orders in a timely manner according to company standards. Analyzed utilization trends related to customers, identifying areas of improvement and making recommendations accordingly.
Administrative Assistant
Advanced Dentistry
Seattle, WA
10.2018 - 03.2021
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Developed and actualized plans to streamline patient flows, increase office and patient care efficiency and generate new revenues.
- Oversaw digital patient charting, including data entry and administrative duties regarding insurance, billing and accounts receivable.
Customer Service Agent
Alaska Airlines
Seattle, WA
02.2018 - 10.2018
- Provided information, guidance, and assistance for safety and comfort to passengers.
- Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
- Resolved common and complex issues by determining need of customer and immediately offering favorable solutions, increasing customer satisfaction scores.
Operation Supervisor
Grifols Biomat
Seattle, WA
07.2014 - 11.2017
- Managed multiple teams in a fast pace area to meet quality and production goals.
- Oversaw hiring needs and conducted interviews for multiple areas.
- Responsible for employee development and customer satisfaction Training Coordinator.
- Directed the training program, collaborating with division and regional teams.
- Designated trainer in phlebotomy, donor processing, and plasma processing.
Education
Bachelor of Science - Psychology
University of Utah
Salt Lake City, UT2015
Skills
- Microsoft Word, Excel, and PowerPoint
- Customer Relationship Management
- Customer Presentations
- Account updating
- Product Knowledge
- Business growth opportunities
- Fluent in Portuguese
Timeline
Customer Support Representative
Medbridge
03.2021 - Current
Administrative Assistant
Advanced Dentistry
10.2018 - 03.2021
Customer Service Agent
Alaska Airlines
02.2018 - 10.2018
Operation Supervisor
Grifols Biomat
07.2014 - 11.2017
Bachelor of Science - Psychology
University of Utah