Amanda Ibarra

• Ensured procedures and protocols are in place that enable the timely and effective response to and management of incidents, alarms, notifications, calls
• Provided training and developed Standard Operating Procedures for personnel assigned to the GSOC to facilitate effective performance
• Experience in working with security systems vendors and integrators to enhance and support daily physical security operations, maintenance and troubleshooting
• The ability to identify potential security risks and develop mitigation strategies
• Ability to remain onsite or respond after-hours to emergencies as operational needs demand
• Highly adaptable and able to creatively solve problems.

• Supervised daily security team operations, ensuring efficient task completion
• Educated and trained security personnel on protocols and emergency response plans
• Assisted in interviewing, hiring, and training security officers
• Participated in evaluating security officer performance; work with security officers to correct deficiencies and coaching
• Assisted in creating and managing schedules of the security officers.

Monitored multipl cameras to identify and respond to suspicious activity and daily operations

• Responsible for monitoring alarms including fire alarms, door alarms, and duress alarms
• Provided badge access issuing in accordance with company standards
• Conducted regularly inspect security equipment (CCTV, access control, alarms) to ensure proper functioning and upkeep
• Investigated incidents and created accurate and timely incident reports, escalating to the appropriate persons
• Received and responded to emergency and non-emergency calls from employees, outside vendors, law enforcement, and patrol officers via telephone and radio systems.

• Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
• Monitor and assist with appointment schedules and bookings.
• Entered data, generated reports, and produced tracking documents.
• Ensure all visitors follow facility policies and procedures.
• Collaborate with other staff members to ensure smooth operations and exceptional service.
• Monitored office supplies by checking inventory and placing orders.