Amanda Ikonomopoulos
East Dubuque,IL
Summary
Dynamic Certified Pharmacy Technician with proven expertise at Hartig Drug in resolving complex insurance billing issues and enhancing customer service. Skilled in data entry and time management, I efficiently coordinated high-volume prescription processing while maintaining accuracy and inventory levels. Committed to delivering exceptional service and optimizing pharmacy operations.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Hartig Drug Company
07.2018 - Current
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Reviewed and verified customer information and insurance provider information.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
Certified Pharmacy Technician
Walgreens
04.2012 - 07.2018
- Coordinated verification and filling of more than Number daily prescriptions in high-volume Type pharmacy environment.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Communicated directly with doctors offices via telephone, fax and email.
- Counted and labeled prescriptions with correct item and quantity.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
Education
High School Diploma -
Scales Mound High School
Scales Mound, IL05.2009
Skills
- Problem-solving skills
- Data entry
- Time management
- Insurance billing
- Multitasking and organization
- Customer service
Certification
PTCB Certified
Certified with the Iowa Board of Pharmacy
Timeline
Certified Pharmacy Technician
Hartig Drug Company
07.2018 - Current
Certified Pharmacy Technician
Walgreens
04.2012 - 07.2018
High School Diploma -
Scales Mound High School