Summary
Overview
Work History
Education
Skills
Timeline
Volunteer
Amanda Ingles

Amanda Ingles

Monroe,LA

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

3
3
years of professional experience

Work History

Server

Applebee's Grill + Bar
Monroe, LA
08.2022 - Current
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Cultivated warm relationships with regular customers.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Processed orders and sent to kitchen employees for preparation.
  • Answered customers' questions, recommended items, and recorded order information.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Delivery Driver

Spark Hire
Monroe, LA
08.2021 - 04.2022
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Delivered packages to customer doorsteps and business offices.

Corrections Officer

Richwood Correctional Center
Monroe, LA
03.2020 - 09.2021
  • Sanctioned regulatory compliance while managing visual inspections, work crew accountability, illegal substance checks and cell assessments.
  • Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
  • Arranged library visits, work assignments, family visits and counseling appointments for prisoners.
  • Received and processed inmates into custody of institution by searching prisoners and taking charge of personal property.
  • Led inmate work crews completing maintenance, construction, farming and operations activities.
  • Oversaw and maintained custody of [Number] inmates in maximum security.
  • Routinely counted inmates and in response to potential security breaches.

Server

Olive Garden
Monroe, LA
10.2018 - 04.2019
  • Cultivated warm relationships with regular customers.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Education

GED -

Youth Challenge Program
Minden, LA
01.2014

Skills

  • Cash Handling
  • Pos Operation
  • Social Perceptiveness
  • Sales Techniques
  • High-Energy and Stamina
  • Servsafe Certified
  • Corrective Actions
  • Service-Orientation
  • Warm and Friendly
  • Transactions and Cash Handling

Timeline

Server

Applebee's Grill + Bar
08.2022 - Current

Delivery Driver

Spark Hire
08.2021 - 04.2022

Corrections Officer

Richwood Correctional Center
03.2020 - 09.2021

Server

Olive Garden
10.2018 - 04.2019

GED -

Youth Challenge Program

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Amanda Ingles