Amanda Irons
Killen
Summary
Energetic and personable with natural ability to create welcoming atmosphere. Well-versed in client service and hospitality, combined with strong organizational and multitasking skills. Dedicated to enhancing guest experiences and ensuring smooth and relaxing environment.
Friendly and reliable with positive attitude and excellent customer service skills. Understands importance of maintaining accurate cash handling and efficient transaction processes. Dedicated to creating welcoming atmosphere and ensuring customer satisfaction.
Overview
19
19
years of professional experience
Work History
Spa Concierge
Marriott Shoals Spa at the Shoals
07.2005 - 07.2019
- Greeted guests upon arrival by providing a warm welcome.
- Managed front desk by answering phones, scheduling appointments, and greeting guests.
- Recommended and sold spa packages and memberships based on client's preferences and needs.
- Educated clients on available services, guiding them towards suitable options based on their needs and preferences.
- Enhanced client experience by efficiently managing appointment schedules and promptly addressing inquiries.
- Ensured a relaxing environment for guests by maintaining a clean, organized, and well-stocked reception area.
- Greeted guests and escorted to correct treatment rooms.
- Maintained high level of professionalism and discretion when dealing with guests.
- Managed check-in and check-out procedures for guests.
Cashier
Kmartcorp
01.2001 - 07.2005
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Improved efficiency, organized checkout area for optimal workflow.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Trained new employees on POS systems.
- Performed cash, card, and check transactions to complete customer purchases.
Education
No Degree - Data Processing
Northwest Shoals Community College
Muscle Shoals, ALHigh School Diploma -
Lexington High School
Lexington, AL06-2000
Skills
- Customer assistance
- Cash handling
- Cash register operation
- POS system operations
- Reliability
- Product recommendations
- Professionalism
- Teamwork
Timeline
Spa Concierge
Marriott Shoals Spa at the Shoals
07.2005 - 07.2019
Cashier
Kmartcorp
01.2001 - 07.2005
No Degree - Data Processing
Northwest Shoals Community College
High School Diploma -
Lexington High School
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