Summary
Work History
Education
Skills
Timeline
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Haily Merritt

Honesdale,PA

Summary

Dynamic Spa Concierge with a proven track record at The Lodge At Woodloch, excelling in customer service and appointment scheduling. Enhanced guest satisfaction through effective problem-solving and communication, while driving sales through personalized service recommendations. Recognized for streamlining operations and fostering a collaborative team environment, ensuring seamless spa experiences.

Work History

Spa Concierge

The Lodge At Woodloch
  • Enhanced client experience by efficiently managing appointment schedules and promptly addressing inquiries.
  • Improved team efficiency by effectively coordinating with therapists, management, and other staff members.
  • Handled client complaints professionally, taking appropriate actions to resolve issues promptly and maintain satisfaction.
  • Streamlined front desk operations through proficient use of booking software and diligent recordkeeping.
  • Educated clients on available services, guiding them towards suitable options based on their needs and preferences.
  • Facilitated seamless communication between guests, therapists, and management to ensure smooth spa operations daily.
  • Supported training initiatives for new staff members to help them quickly acclimate to spa protocols and procedures.
  • Managed front desk by answering phones, scheduling appointments, and greeting guests.
  • Recommended and sold spa packages and memberships based on client's preferences and needs.

Assistant Store Manager

Peebles Department Store
Honesdale, PA
2017 - 2019
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.

Education

High School Diploma -

Honesdale High School
Honesdale

Skills

  • Customer service expertise
  • Exceptional communication
  • Appointment scheduling
  • Guest relations
  • Spa services
  • Guest engagement
  • Sales and upselling
  • Customer service
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Excellent communication
  • Organizational skills
  • Professionalism
  • Office support

Timeline

Spa Concierge

The Lodge At Woodloch

Assistant Store Manager

Peebles Department Store
2017 - 2019

High School Diploma -

Honesdale High School

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Haily Merritt