Amanda J Brill
General Manager/ Business Owner
Tustin,CA
Summary
Experienced with business strategy formulation, ensuring sustainable growth and operational efficiency. Utilizes financial acumen to optimize resource allocation and maximize profitability. Track record of fostering collaborative environments and driving team success.
Overview
15
15
years of professional experience
Work History
Business Co-Owner
A Brilliant Mind Marketplace
06.2023 - 12.2024
- Launched and operated a thriving business for 18 months, executing strategic decisions that improved customer retention rates by establishing tailored products based on local market demands
- Established strong partnerships with five local farmers' markets and three media outlets; created promotional campaigns that led to a 20% increase in brand visibility and a 15% boost in product inquiries
- Introduced new products based on market demand analysis leading to a 35% increase in sales over a one-year time frame
- Achieved $50K returned ROI after the first six months of being open to the public
General Manager
Silky Sullivan's Irish Pub and Restaurant
12.2015 - 11.2024
- Led a team of 60 employees, providing guidance, training and support to ensure high levels of productivity and performance to increase sales by 25%
- Pinpointed inefficiencies in vendor contracts through weekly financial analysis, negotiating more favorable terms and slashing unnecessary overhead by 15%; this action resulted in over $15,000 in monthly savings
- Forged strong partnerships with 20+ suppliers by implementing reorganized communication protocols, which resulted in an increase in cash flow and an improvement in operational efficiency
- Redesigned training programs to enhance employee skills in areas such as customer service, product knowledge and sales techniques to increase sales per guest by 10-15%
- Developed pricing strategies based on market analysis leading to increased profit margins by 30%
- Instructed and empowered new staff on advanced drink preparation techniques, enhancing customer service skills and ensuring proficiency in the Point of Sales systems; streamlined training processes resulting in a 40% faster onboarding time
- Spearheaded the planning and execution of 4 major annual events, including holiday specials and live music nights, leading to a 35% growth in customer foot traffic and heightened community engagement
- Achieved highest employee satisfaction score on performance reviews by taking into account employee availability and preferences when creating schedules, improving morale and reducing turnover
Bartender
Silky Sullivan's Irish Pub and Restaurant
08.2009 - 12.2015
- Crafted and served over 200 unique cocktails, beers and wines to patrons during peak hours, maintaining exceptional service standards in a fast-paced environment while receiving a customer satisfaction rating of 95%+
- Curated an engaging atmosphere for over 1,000 guests weekly by introducing personalized cocktail service and interactive drink specials, resulting in increased patron retention and positive feedback on overall guest experiences
- Managed inventory levels to optimize stock availability while minimizing carrying costs by following and improving a daily and weekly inventory check
- Reduced customer wait times by 20% during peak hours through strategic staffing adjustments and optimized bar layout, leading to improved customer satisfaction and a promotion to General Manager
Education
Distinguished Toastmaster - Communication and Leadership
Toastmasters International
SANTA ANA, CASkills
- Operations management
- Performance analysis
- Marketing expertise
- Human resources management
- Customer service
- Team collaboration and leadership
- Entrepreneurial personality
- Coaching and mentoring
- Public speaking
- Cost control and budgeting
- Start-up operations
- Purchasing and planning
Timeline
Business Co-Owner
A Brilliant Mind Marketplace
06.2023 - 12.2024
General Manager
Silky Sullivan's Irish Pub and Restaurant
12.2015 - 11.2024
Bartender
Silky Sullivan's Irish Pub and Restaurant
08.2009 - 12.2015
Distinguished Toastmaster - Communication and Leadership
Toastmasters International
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