Laci Wylie
Midland,TX
Summary
Highly motivated professional with several years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff, and clients while performing administrative duties. Comfortable working independently and as a collaborative team member. Applies business acumen and experience, and exercises decisive judgment to meet and exceed support for business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, data entry, accounts receivable/payable, payroll management, meeting and travel arrangements, marketing, and organization. Recognized for exemplary customer service and team leadership.
Overview
25
25
years of professional experience
Work History
Business Co-Owner
The Beehive Market
Midland, TX
07.2017 - Current
- Managed daily operations of a community-focused marketplace.
- Coordinated vendor relations to ensure product quality and variety.
- Oversaw inventory management and stock replenishment processes.
- Developed marketing strategies to attract local customers and increase engagement.
- Facilitated community events to promote local artisans and businesses.
- Analyzed market trends to adjust offerings and improve customer satisfaction.
- Developed and implemented strategic business plans to increase profitability and customer satisfaction.
- Maintained accurate records of all transactions related to the company's finances for auditing purposes.
- Trained staff on customer service protocols and operational procedures.
- Analyzed financial data to identify trends in sales, cost of goods sold, expenses, profits, and losses.
- Oversaw daily operations of the organization including staffing, inventory control, budgeting, accounting practices, and customer relations management.
- Generated leads through various online platforms such as social media sites or email marketing campaigns.
- Managed operations budgeting, accounts payable, and accounts receivable and payroll.
- Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
- Conferred with customers to understand needs and finalize purchase orders.
- Improved company's quality and productivity by streamlining systems and processes.
- Delegated work to staff, setting priorities and goals.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Bookkeeper
Self-employeed
Midland, TX
08.2009 - 04.2015
- Generated invoices for clients and tracked payments received from customers.
- Reconciled bank statements and ensured all transactions were recorded accurately.
- Processed payroll for clients, ensuring timely and correct payments.
- Assisted clients with tax preparation and filing to meet deadlines.
- Implemented efficient filing systems to organize financial documents securely.
- Communicated regularly with clients to address inquiries and provide updates.
- Utilized accounting software to streamline bookkeeping processes effectively.
- Processed accounts payable and receivable transactions.
- Managed financial records and maintained accurate bookkeeping systems.
Collections and Quality Assurance Manager
AT&T Formerly Cingular Wireless
Midland , TX
06.2001 - 04.2007
- Developed and implemented quality assurance policies and procedures.
- Coordinated cross-functional teams to resolve quality issues effectively.
- Trained personnel on best practices for maintaining high levels of customer service quality.
- Provided guidance on process improvements and best practices in order to maintain high levels of product quality.
- Conducted audits to ensure adherence to established quality processes.
- Analyzed data trends to identify areas for process improvement.
- Facilitated communication between departments to enhance product quality initiatives.
- Created, edited, and updated project manuals and technical documentation used by entire QA team.
- Reviewed customer complaints and identified trends in order to develop corrective action plans.
- Documented all findings from investigations into non-conformances in order to track progress towards resolution.
- Represented the quality assurance department in cross-departmental meetings, contributing to strategic planning and operational efficiency.
- Facilitated regular quality reviews with senior management, providing insights and recommendations for quality improvement.
Education
High School Diploma -
Midland High School
Midland, Texas05-1997
Some College (No Degree) - Early Childhood Care and Education
Angelo State University
San Angelo, TXSome College (No Degree) - Early Childhood Care and Education
Midland College
Midland, Texas, TXSkills
- Operations management
- Office management
- Payroll administration
- Accounts payable operations
- Accounts receivable operations
- Document preparation
- Expense tracking
- Report generation
- Office supply management
- File organization
- Problem solving
- Billing and coding
- Inventory management
- Vendor relations
- Financial analysis
- Marketing strategies
- Customer relationship management
- Team leadership
- Staff training
- Schedule and calendar management
- Event planning
- Project coordination
- Travel arrangements
- Social media oversight
References
References available upon request.
Timeline
Business Co-Owner
The Beehive Market
07.2017 - Current
Bookkeeper
Self-employeed
08.2009 - 04.2015
Collections and Quality Assurance Manager
AT&T Formerly Cingular Wireless
06.2001 - 04.2007
High School Diploma -
Midland High School
Some College (No Degree) - Early Childhood Care and Education
Angelo State University
Some College (No Degree) - Early Childhood Care and Education
Midland College