Amanda Jackson
SANANTONIO
Summary
Remarkable track record of navigating fraud analysis and client service for one of the world's largest banks. Solutions Focused Fraud Analyst offering multiple years of experience delivering astute risk management support and investigating non-compliant activities. Expert at resolving complex fraud cases and producing superior results for the organization.
Overview
21
21
years of professional experience
Work History
Fraud Analyst
Citibank
01.2017 - Current
- Led a trusted team in navigating fraud analysis for over 15M+ in transactions. Assessed and implemented controls to drive risk management and prevent potential non-compliance activity.
- Result - Collaborated with 5+ departments on strategic efforts to reduce fraud and implement preventive measures and early warning detection systems.
- Standard Operating Procedures - Recommended several improvements to internal compliance and fraud processes.
- Team Mentoring: Delivers team leadership for 10+ members that rapidly address fraud risk policy and ensure controls are applied to mitigate the financial impact of the incident and prevent loss.
- Risk Compliance Assessments: Instrumental in leading over 100+ complex fraud investigations. Delivered strategic fraud and risk assessments to identify potential fraud by assessing the validity situation and evaluating options in unique situations.
- Developed customized reports and analyses that reviewed compliance efforts. Safeguarded Citigroup, its clients, and assets by promoting compliance with applicable laws, rules, and regulations.
- Risk Escalation- Escalated suspicious trading patterns and unsustainable risks for further compliance review.
Energy Advisors 1
CPS Energy
05.2017 - 08.2017
- Resolved customer issues while ensuring quality assurance standards were met.
- Assisted customers in developing service-related solutions and managing move-in/out processes, effectively addressing financial disputes and deposit concerns.
- Educated customers on energy efficiency programs and services.
- Assessed residential energy usage and recommended improvements.
- Collaborated with teams to develop community outreach initiatives.
Special Education Instructional Assistant
Northeast Independence School District
01.2005 - 01.2017
- Selected to deliver academic instruction to over 50 students annually, fostering individualized learning experiences.
- Led efforts to adapt learning strategies to address each student's medical, physical, communicative, academic, and emotional needs, providing support to alleviate student frustrations.
- Assisted teachers in implementing individualized education plans for students.
- Supported classroom management to create a positive learning environment.
- Facilitated small group activities to enhance student engagement and participation.
Education
Medical & Dentist Assistants - Pharmacy Technician
San Antonio College
Skills
- Fraud Control
- Fraud Prevention
- Risk Management
- Risk Assessments
- Regulations
- Compliance Analysis
- Audit management
- Risk-reward analysis
- Process Automation
- Business process documentation
- Lifecycle Management
- Project Management Support
- Customer/Client Service
- Cross-functional teamwork
- Fair and Balanced Transactions
Timeline
Energy Advisors 1
CPS Energy
05.2017 - 08.2017
Fraud Analyst
Citibank
01.2017 - Current
Special Education Instructional Assistant
Northeast Independence School District
01.2005 - 01.2017
Medical & Dentist Assistants - Pharmacy Technician
San Antonio College