Amanda Jacobs

Checked in and out patients, collected co-pays, and arranged appointments to ensure smooth operations for law firms.

Verified insurance eligibility for patients to streamline appointment scheduling.

Processed health insurance claim forms to facilitate timely reimbursement for patient services.

Prepared patient charts for depositions to support legal cases

• Verified patient insurance coverage to ensure eligibility prior to scheduling appointments or treatment.
• Managed incoming calls from customers, scheduling appointments and providing product or service information.
• Ensured compliance with HIPAA regulations regarding confidentiality of patient information.
• Managed incoming calls to schedule appointments and provide accurate product or service information.
• Explained insurance plans to clarify coverage levels and payment options for customers.
• Assisted with optical frame selection, making sure that each patient had the best fit for their face shape, lifestyle needs, and budget constraints.
• Transmitted correspondence and medical records by mail, e-mail and fax.
• Greeted visitors and directed them to the appropriate staff based on their needs.