Amanda James
Fresno,CA
Summary
Experienced Administrative Secretary with a demonstrated history of working in the education management industry. Skilled in Aeries User Support, CALPADS Database management, and CBEDS Data management. Strong Student Information Systems professional with an AS-T focused in Early Childhood Education and currently working on BS in Educational Studies.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Administrative Secretary - SIS
Central Unified School District
Fresno, CA
08.2012 - Current
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Created support documentation that enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
Kids Zone Lead
Valley Public Broadcasting Systems
Fresno, CA
06.2016 - 03.2020
- Developed curriculum and lesson plans to achieve objectives of each course.
- Facilitated development of program structure within classrooms to formulate and implement educational goals.
- Provided warm, supportive environment for developing academic, social and emotional growth.
- Developed positive rapport with students of various and diverse backgrounds.
Clerical Assistant II
Central Unified School District
Fresno, CA
09.2004 - 08.2012
- Contacted parents regarding student absences based on attendance policies.
- Entered student information in computer files.
- Built productive relationships with parents of students facing difficult situations at school or at home.
Assistant Manager
Applebee's Grill + Bar
Fresno, CA
02.1996 - 09.2004
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Education
Bachelor of Science - Educational Studies
Central State University
Wilberforce, OH05.2023
Associate of Science - Early Childhood Education
Fresno City College
Fresno, CA05.2020
Skills
- Multitasking and Time Management
- Strong Organizational Skills
- Database and Client Management Systems
- Confidentiality and Data Protection
Certification
- District Coordinator Certification Course Certification [2019-Present, issued by Aeries Student Information Systems, achieved Expert mastery level]
- Training Recognition [2013, issued by CALPADS / CSIS FCMAT]
- Central Unified School District - Classified Employee of the Year [2009]
- Fresno County Office of Education - School Employee of the Year [2009]
Timeline
Kids Zone Lead
Valley Public Broadcasting Systems
06.2016 - 03.2020
Administrative Secretary - SIS
Central Unified School District
08.2012 - Current
Clerical Assistant II
Central Unified School District
09.2004 - 08.2012
Assistant Manager
Applebee's Grill + Bar
02.1996 - 09.2004
Bachelor of Science - Educational Studies
Central State University
Associate of Science - Early Childhood Education
Fresno City College
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