Amanda Jara
Galveston,TX
Summary
Skilled Technologist with experience configuring computers, servers and peripheral devices to work within established company and security parameters. Adept at managing permissions, filters and file sharing. Devoted troubleshooter with deep understanding of system architecture and diagnostics.
Overview
1
1
Language
4
4
years of post-secondary education
5
5
years of professional experience
Work History
Premier Support Specialist
AT&T
Houston, TX
10.2020 - Current
- Developed and tested new product offerings prior to release to assist development team in bug identification.
- Retained existing clients and developed new accounts by extending high quality and efficient support service.
- Increased sales by educating prospects on benefits of products and services in comparison to competitors.
Quality Assurance Officer
Holiday Inn Club Vacations At Seaside Resort
Galveston, TX
03.2019 - 06.2020
- Inspected products and worker progress throughout production.
- Recorded, analyzed and distributed statistical information.
- Cooperated with engineering, manufacturing and corporate accounting to verify adherence to quality standards.
- Reported production malfunctions to managers and production supervisors.
Front Desk Agent
Quality Inn Suites
Galveston, TX
05.2015 - 03.2019
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
- Answered customer telephone calls promptly and appropriately.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
Education
High School Diploma -
Ball High School
Galveston, TX 08.2009 - 05.2013
Skills
Desktop support
Customer service expert
Staff education and training
Revenue Generation
Retention strategies
Customer Relations
Documentation skills
Offer development
Registration processing
Room assignments
Automated telephone systems
Bookkeeping
Timeline
Premier Support Specialist
AT&T
10.2020 - Current
Quality Assurance Officer
Holiday Inn Club Vacations At Seaside Resort
03.2019 - 06.2020
Front Desk Agent
Quality Inn Suites
05.2015 - 03.2019
High School Diploma -
Ball High School
08.2009 - 05.2013