Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Hi, I’m

Brenton Mcswain

Aubrey,TX
Everything negative - pressure, challenges - is all an opportunity for me to rise.
Kobe Bryant
Brenton Mcswain

Summary

Customer Service Customer Support Desktop Support Technical Support Leadership Microsoft Office Google Workspace Network Support Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adapt at analyzing system performance and security to drive optimal user experience.

Overview

3
years of professional experience

Work History

Asurion

Premier Support Technician
09.2022 - 05.2023

Job overview

  • Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
  • Inspected equipment to diagnose operational issues.
  • Applied knowledge of standard equipment and manufacturer repair guidelines.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Removed malware, ransomware and other threats from laptops and desktop systems.
  • Carried out day-day-day duties accurately and efficiently.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Managed over 8 customer Jobs per day.

Amazon

Packer
08.2021 - 01.2022

Job overview

  • In This Position , Would Start Off By Picking Up Scanner And Signing In
  • Picking Up Order Itemize List
  • Continuing To Collecting Products That Customer Have Ordered, Packing Items In Box, And Getting It Ready To Ship Out
  • Completed daily orders with expert picking and packing of shipments.
  • Protected materials for transport by correctly packaging products in boxes and crates.
  • Managed To Package 50 to 150 Packages per day
  • Complied with safety, health and environmental regulations as prescribed by law.
  • Recorded each completed job in equipment use log.
  • Lifted and unloaded containers of parcels onto equipment for transportation to sort stations.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Monitored outgoing packages for proper labels and accurate address information.
  • Conducted in-depth inspections of both incoming and outgoing shipments to support quality assurance goals.

Walmart

Personal Shopper
01.2020 - 04.2021

Job overview

  • Fulfills Customer Orders By Reviewing Orders Locating, Preparing, And Packaging Merchandise , Ensuring Accuracy Of Orders Prior To Pick Up, Making Appropriate Product Substitutions And Consulting With Customer As Needed To Ensure Satisfaction, And Making Adequate Decisions On Out Of Stock Merchandise To Substitute For Orders.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Tracked substitutions and informed customers of changes.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Worked productively with customers to meet order requirements and service expectations.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Loaded and unloaded orders at customer's vehicles
  • Maximized efficiency by scanning items quickly and completing as many as 25 orders per hour.

Education

Little Elm High School
Little Elm, TX

High School Diploma
05.2021

Skills

  • Customer Needs Assessments
  • Desktop Support
  • Customer Rapport-Building
  • Apple IOS
  • Customer Support
  • Consumer Electronics
  • Wireless Technology
  • Team Support
  • Case Support
  • Hardware Repair
  • Problem-Solving
  • Dependable and Responsible
  • Multitasking Abilities
Availability
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Timeline

Premier Support Technician

Asurion
09.2022 - 05.2023

Packer

Amazon
08.2021 - 01.2022

Personal Shopper

Walmart
01.2020 - 04.2021

Little Elm High School

High School Diploma

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Brenton Mcswain