Jarrod Hattery
Louisville,OH
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Experienced with diagnosing and resolving technical problems efficiently. Utilizes strong communication skills to convey complex information clearly. Track record of providing exceptional customer support and ensuring system reliability.
Overview
14
14
years of professional experience
Work History
Product Support Technician
Diebold Nixdorf
12.2023 - Current
- Managed inventory of replacement parts and equipment, ensuring availability for timely repairs when needed.
- Streamlined troubleshooting processes for improved efficiency and reduced downtime.
- Enhanced customer satisfaction by promptly addressing and resolving product-related issues.
Second Line Technician
Diebold Nixdorf
12.2014 - 12.2023
- Inspected all products for quality and optimum performance.
- Adjusted equipment and troubleshot issues.
- Documented all operations and managed communication with team members.
- Maintained and operated automated manufacturing equipment.
- Working with Customers and helping them use there equitment
- Performed minor repairs on equipment and administered product changeovers.
- Installed wiring, cabling and networking hardware on customer premises.
- Installed and configured new devices and system components.
- Responded to service requests during and after business hours.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
Security Supervisor
American Security
02.2012 - 11.2014
- Recorded incident reports with detailed accounts of occurrences.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Conducted regular patrols of facility to detect and deter security threats.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Monitored and approved access control systems for accessibility to authorized personnel.
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
Education
High School Diploma -
Taslaw High School
05.2008
Skills
- Creative Solutions
- Configuring Equipment
- Great Mechanical Aptitude
- Customer Needs Assessments
- Understanding of Materials
- Corrective Maintenance
- Maintaining Clean Work Areas
- Using Instruments
- Device Installation
- Active Learning
- Replacing Parts
- Maintaining Components
- System Repairs
- Software installation
- Hardware installation
- Training delivery
- Hardware support
- Diagnostic tools
Timeline
Product Support Technician
Diebold Nixdorf
12.2023 - Current
Second Line Technician
Diebold Nixdorf
12.2014 - 12.2023
Security Supervisor
American Security
02.2012 - 11.2014
High School Diploma -
Taslaw High School