Amanda Jasiulewicz
Deltona,FL
Summary
Proven ability in claims processing and effective critical thinking, demonstrated at PGCS by enhancing customer satisfaction through empathetic support and proactive problem-solving. Excelled in high-pressure environments at Winn Dixie Supermarket, showcasing strong multi-tasking skills and a commitment to excellence. Skilled in Microsoft Office, adept at transforming challenges into positive outcomes.
Overview
9
9
years of professional experience
Work History
Claims Assistant
PGCS
08.2021 - Current
- Improved customer satisfaction levels by providing timely, accurate, and empathetic support during the claims process.
- Provided exceptional customer service through clear communication, empathy, and proactive problem-solving during difficult situations.
- Prepared files, letters and notices.
- Assisted adjusters in gathering critical information for accurate evaluations of work-related injuries.
- Documenting and communicating claim activity timely and effectively
Customer Service Cashier
Winn Dixie Supermarket
04.2015 - 12.2021
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Education
High School Diploma -
University High School
Orange City, FL06.2016
Skills
- Claims Processing
- Microsoft Office
- Effective critical thinking
- Data Entry
Timeline
Claims Assistant
PGCS
08.2021 - Current
Customer Service Cashier
Winn Dixie Supermarket
04.2015 - 12.2021
High School Diploma -
University High School