Amanda-Jean McNamara
Portland
Summary
Dynamic trivia host and former retail manager at Here We Go Again, skilled in community building and customer service. Proven ability to engage audiences through interactive activities and maintain order during events. Adept problem-solver with a commitment to enhancing team performance and fostering positive customer experiences.
Overview
19
19
years of professional experience
Work History
Trivia Host
Untapped Trivia
11.2023 - Current
- Engaged diverse audiences through interactive trivia sessions, fostering a lively and inclusive atmosphere.
- Managed event logistics, coordinating with venues to ensure seamless execution of trivia nights.
- Implemented feedback mechanisms to refine trivia content, improving participant satisfaction and retention.
- Trained and mentored new hosts, enhancing team performance and consistency in delivery.
Retail Store Manager
Here We Go Again
10.2013 - 11.2025
- Oversee daily operations to ensure exceptional customer service and efficient workflow.
- Manage inventory levels, implementing effective stock control measures to minimize shrinkage.
- Lead team training initiatives, enhancing staff performance and product knowledge.
- Develop and execute merchandising strategies to optimize product visibility and sales.
- Foster a positive work environment through effective communication and conflict resolution techniques.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Head Waiter
Iron Horse Music Hall
09.2006 - 09.2013
- Supervised dining room operations to ensure exceptional guest service and satisfaction.
- Trained and mentored junior waitstaff on menu knowledge and customer interaction techniques.
- Collaborated with kitchen staff to facilitate timely and accurate food delivery during peak hours.
- Implemented efficient table management strategies to optimize seating capacity and customer experience.
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
Education
Cosmetology Certification - Cosmetology
New England School For Cosmetology
Northampton, MAHigh School Diploma -
Prescott Valley High School
Prescott Valley06-2003
Skills
- Quick thinking
- Engaging personality
- Humor and wit
- Social perceptiveness
- Punctual and reliable
- Customer service
- Multitasking
- Problem-solving
- Time management
- Flexible and adaptable
Timeline
Trivia Host
Untapped Trivia
11.2023 - Current
Retail Store Manager
Here We Go Again
10.2013 - 11.2025
Head Waiter
Iron Horse Music Hall
09.2006 - 09.2013
Cosmetology Certification - Cosmetology
New England School For Cosmetology
High School Diploma -
Prescott Valley High School