AMANDA JOHNSON
Oxford,MS
Summary
A dependable, dedicated, well-organized, hardworking team player with exceptional communication and interpersonal skills. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Conduent
11.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listens to clients, handling concerns quickly and escalates major issues to the correct department when needed.
- Resolved customer complaints with empathy, resulting in increasing loyalty and repeat business.
- Provided eligibility status to clients for Health coverage, along with assisting clients with completing Medicaid applications and providing application statuses.
Customer Advocate Specialist
Ttec (Work From Home)
10.2020 - 11.2023
- Sent and received correspondence daily via email
- Managed a high volume of incoming calls, maintaining composure during peak periods to deliver exceptional service.
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
- Evaluated claims utilizing AS400
- Assisted with COB (coordination of benefits) calls from third parties
- Conducted follow-up calls to ensure client satisfaction and gather valuable feedback for continuous improvement.
- Provided order of Medicare coverage when needed pertaining to claims processing.
- Assisted customers in navigating company website features and troubleshooting technical issues as needed.
Paralegal Intern
North Mississippi Rural Legal Services
06.2018 - 07.2018
- Aided legal crews by researching records and documents for case details.
- Drafted legal documents, correspondence and pleadings
- Maintained general contact with clients.
Machine Operator
Caterpillar Inc
08.2014 - 07.2017
- Operated multiple machines simultaneously to meet production requirements.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Input production data into the system
- Set up and adjusted equipment and properly configured machines for daily operation.
Medical Records Clerk
ENT Consultants
07.2014 - 10.2014
- Maintained patient records systems by archiving, scaning and indexing important documents and files.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Printed and photocopied documents to provide patients with copies of medical records.
Order Picker
AT&T
01.2012 - 01.2013
- Collaborated with team members to ensure timely completion of orders during peak demand periods.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Checked inventory and selected products from specific locations based upon availability.
- Verified product quantity and quality to determine accuracy of orders and reduce errors.
CSU
Kuehne + Nagel
01.2011 - 01.2012
- Operated diagnostic testing on computers and printers
- Ensured data integrity through careful validation procedures during database testing phases.
- Documented results and compared to expected outputs
- Utilized diagnostic tools to identify, isolate, and document software defects effectively.
Education
Associate of Applied Science - Administrative Office Technology
Northwest Mississippi Community College
Oxford, MS05.2020
Associate of Applied Science - Paralegal Technology
Northwest Mississippi Community College
Oxford, MS05.2019
Skills
- Organize records and files based on ARMA (American Records Management Association) rules of filing and retrieving documents and for storing electronic information
- Create and maintain accounting records using the QuickBooks applications
- Proficient in verbal and written communications (OPAC proofreading Certification)
- Design and modify database files and format output using Microsoft Access
- Create spreadsheets and enter data; write formulas using Mathematical operators and functions; and format charts
- Analyze transactions and prepare accounting statements in acceptable format (Debits, credits, and balance sheets)
- Create, format and edit various business documents using Microsoft Word (OPAC Basic Word and Intermediate Word Certification)
- Calculate business transactions for reports, documents, and personal finances (bank statements, invoices, taxes)
Timeline
Customer Service Representative
Conduent
11.2023 - Current
Customer Advocate Specialist
Ttec (Work From Home)
10.2020 - 11.2023
Paralegal Intern
North Mississippi Rural Legal Services
06.2018 - 07.2018
Machine Operator
Caterpillar Inc
08.2014 - 07.2017
Medical Records Clerk
ENT Consultants
07.2014 - 10.2014
Order Picker
AT&T
01.2012 - 01.2013
CSU
Kuehne + Nagel
01.2011 - 01.2012
Associate of Applied Science - Administrative Office Technology
Northwest Mississippi Community College
Associate of Applied Science - Paralegal Technology
Northwest Mississippi Community College