Amanda Johnson
Missouri City,TX
Summary
Organized and dependable candidate with a proven ability to manage multiple priorities in fast-paced environments. Experience in handling membership data, assessing discrepancies, and optimizing processes. Proficient at collaborating with internal and external customers, researching eligibility, and ensuring compliance with State and Federal guidelines. Willing to take on additional responsibilities to meet team goals and contribute to organizational success.
Overview
16
16
years of professional experience
Work History
CTE Internet/Networking
Houston ISD
07.2021 - 03.2024
- Monitored and adjusted individual student progress, including researching and addressing discrepancies in student enrollment and eligibility to ensure compliance with district policies
- Created detailed reports tracking student employment and training, submitting data to district management each grading period
- Conducted hands-on lessons that mirrored process optimization, including installing and configuring network devices, aligning with technical accuracy
- Taught resume creation and helped students prepare for job market readiness by reviewing submitted applications for compliance and accuracy
Financial Analyst
Shipcom Wireless
11.2015 - 11.2021
- Audited and reconciled expense reports using SAP and Concur, ensuring compliance with internal and external regulatory guidelines
- Identified discrepancies in financial data and processed corrections, optimizing billing and refund procedures for efficiency
- Communicated with HR regarding discrepancies in employee expense submissions, reducing errors in membership and reimbursement data
Project Specialist-P/T
R & J Investments
08.2013 - 10.2015
- Developed and implemented operational processes for managing residential and commercial projects, ensuring all elements met contract terms and customer expectations
- Conducted reconciliation processes to resolve discrepancies between project plans and executed work, maintaining project data integrity and regulatory compliance
- Regularly collaborated with customers and vendors, improving client satisfaction through effective project management and resolution of issues
- Negotiated and finalized all remodeling contracts and facilitated what to expect during the remodeling projects to customers
Financial Aid Specialist & Employment Counselor
The Workforce Solutions
09.2008 - 07.2014
- Provided professional and courteous assistance to students and parents applying for Federal, State and other financial programs and resources
- Researched attendance of students receiving financial assistance; investigate guardianship
- Determined eligibility for financial aid assistance for training and/or childcare on a need based analysis
- Found appropriate referrals for special needs children
- Interviewed persons from various backgrounds, to obtain information concerning their employment skills and occupational goals
- Designed and conducted individual and/or group training to improve job readiness of participants
- Helped clients find jobs through referrals, job search techniques and labor markets info
- Administered vocational assessment to evaluate clients employability, skills and training
- Conducted follow-ups with participants and employers to evaluate progress and take necessary corrective actions
- Tracked and reconciled enrollment data to ensure alignment with institutional policies, reporting discrepancies and resolving issues with appropriate parties
- Investigated cases and served as an appeals officer for fraudulent closed cases
Education
Bachelor of Business Administration -
University of Houston
Houston, TXSkills
- Data reconciliation
- Regulatory compliance
- Eligibility processing
- Membership enrollment optimization
- Analytical skills
- Research skills
- Microsoft Office Suite
- SAP
- Concur
- TWC
- Project management
- Leadership
- Peer mentoring
- Outreach
- Conflict resolution
- Networking
Timeline
CTE Internet/Networking
Houston ISD
07.2021 - 03.2024
Financial Analyst
Shipcom Wireless
11.2015 - 11.2021
Project Specialist-P/T
R & J Investments
08.2013 - 10.2015
Financial Aid Specialist & Employment Counselor
The Workforce Solutions
09.2008 - 07.2014
Bachelor of Business Administration -
University of Houston