Summary
Overview
Work History
Education
Skills
Education and Training
Recommendation
Timeline
Generic

Amanda Johnson

Brentwood,CA

Summary

Possesses foundational knowledge in customer service, complemented by hands-on experience from academic projects. Strong teamwork, problem-solving, and time-management skills demonstrated through collaborative efforts. Ready to contribute effectively in a professional environment with commitment and drive.

Overview

20
20
years of professional experience

Work History

Bartender/ Bar Manager

Vic Stewart's
07.2012 - 01.2023
  • Maintained detailed inventory of bar supplies while ensuring stocked work areas.
  • Executed thorough opening, closing, and shift change functions to uphold daily operational standards.
  • Conducted interviews, hired, and trained staff to enhance customer retention and drive sales.
  • Resolved escalated customer complaints to ensure maximum satisfaction and loyalty.
  • Complied with health codes and sanitation requirements while implementing productivity initiatives.
  • Restocked beer and liquor regularly, especially after special events.
  • Monitored cash intake to minimize discrepancies and improve accuracy.
  • Increased revenue by promoting additional products and assisting with beverage menu.

Bartender

Grazies Italian Restaurant
01.2007 - 07.2012
  • Developed training programs for new bartenders focused on drink preparation and sales techniques.
  • Managed cash register and POS operations for efficient transactions.
  • Engaged patrons to build relationships and enhance customer loyalty.
  • Restocked bar regularly with beer, wine, liquor, and essential supplies.
  • Directed overall bar operations including cocktail creation, menu management, and regulatory compliance.
  • Monitored ID verification processes to ensure legal compliance regarding age restrictions.
  • Enhanced sales by recommending premium drink options to guests.

Lead Bartender

Chili's Restaurant
01.2006 - 01.2012
  • Supervised bar operations to ensure compliance with health and safety standards.
  • Trained new bartenders on company policies and customer service expectations.
  • Managed inventory levels by ordering supplies for peak periods.
  • Maintained comprehensive inventories and communicated needs for liquor, beer, wine, and supplies to management.

Medical Assistant/ Office Manager

Brentwood Foot and Ankle Clinic
01.2003 - 10.2005
  • Coordinated patient scheduling and appointments to optimize clinic operations.
  • Supported healthcare providers during examinations, confirming adherence to established protocols.
  • Informed patients about treatment plans and medications to foster understanding and compliance.
  • Ensured accuracy of medical records in electronic systems, maintaining confidentiality standards.
  • Sanitized, restocked, and organized exam rooms along with necessary medical supplies.
  • Collected detailed patient medical histories, including medication information and allergies.
  • Managed patient flow by directing individuals to exam rooms and handling questions.
  • Executed medical records management, encompassing filing, organization, and scanning tasks.

Education

CMA -

SFSU
San Francisco, CA

High School Diploma -

Liberty Union High School
Brentwood, CA
07.2002

Skills

  • Hospitality service proficiency
  • Health compliance knowledge
  • Proactive guest assistance
  • Exceptional guest service skills
  • Handling challenging customers effectively
  • Interpersonal relationship building
  • Commitment to professional standards
  • Safe serving practices
  • Sanitization expertise
  • Lifting capability of 30 pounds
  • Collaboration and teamwork
  • Cash management skills
  • Multitasking efficiency
  • Standing endurance for extended periods (12 hours)
  • High reliability in performance
  • Communication effectiveness
  • Team collaboration attitude
  • Tolerance and patience in service roles
  • Outgoing nature in interactions
  • Problem-solving capabilities
  • Typing speed of 75 words per minute

Education and Training

other

Recommendation

https://docs.google.com/document/d/1mYwwZU7BPkv0aC3LEpRQIqhPTeCatk6N/edit?usp=drivesdk&ouid=117672996082444092092&rtpof=true&sd=true

Timeline

Bartender/ Bar Manager

Vic Stewart's
07.2012 - 01.2023

Bartender

Grazies Italian Restaurant
01.2007 - 07.2012

Lead Bartender

Chili's Restaurant
01.2006 - 01.2012

Medical Assistant/ Office Manager

Brentwood Foot and Ankle Clinic
01.2003 - 10.2005

High School Diploma -

Liberty Union High School

CMA -

SFSU

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Amanda Johnson